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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To think Tesco.com shoppers are useless

64 replies

LowFatMilkshake · 06/06/2007 15:01

When I ordered my shopping this week I specifically asked for a chicken not costing more than £3.20 (just a small one) and wrote a note asking for it to be 'well in-date'. And I ordered some lovelly Orville Reuchanbauer (sp) Movie Theatre Butter Popcorn but marked it as 'do not substitue!

What do I get, a huge chicken to feed about a hundred people with leftovers for the cats- but that goes out of date in 48 hours and I also get sweet salt popcorn......

Is it me. I do shopping on-line for convenience and because it's one less car on the road, obviously I am going to have to rethink this.

I should add the above are only two of a long list of substituions and general all round cock-ups!

OP posts:
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hana · 13/06/2007 07:02

going to stick up for tesco.com, have been using it for months and never a problem or sustitutions, and lovely van drivers! I opted not to use bags in an order yesterday and still got some for things from freezer and cleaning products, so still ended up with about 6 bags. good idea tho

nappyaddict · 13/06/2007 02:18

hijack

kittyhas6 · 10/06/2007 20:40

I love the food at Ocado, the only problem is that their grocery/homeware range is somewhat limited

Wordsmith · 10/06/2007 10:02

Ocado is great, worth the extra - but I find I don't really spend more with them than I did with Tesco online. Tesco were always late, the van had always "just been involved in an accident" (hmmmm).

sniff · 10/06/2007 09:56

I use Ocado if I have to shop on line they are the only company that are insure o come ino a customers house so hey bring the shopping straight into the kitchen

great when you are 9 months pregnant

filthymindedvixen · 10/06/2007 09:53

i had delivery on friday and was told i was the first person 'ever' at their store to use the no bags policy.... But the twunts still managed to put a wrapped bar of soap in one empty bag and an avacado in another .And they tied the handles together so tightly that I couldn't even reuse the fecking bag.

Agree their sell-by dtaes are a joke. I end up habving to freeze everything which is crap as I then forget to unfreeze....

flightattendant · 10/06/2007 09:49

Tesco are usually Ok with us, friendly anyway...some of the subs are crap, I keep forgetting to mark 'no subs' on order...

They are better then sainsburys anyway. Sainsb. were always late, and one time the sodding man had to ring customer services from my doorstep, SHOUTING out all my card details so everyone in the street could hear (' just ringing about that payment problem' ) because my card hadn't gone through the first time.

I never ordered from them again. So bloody rude and I even emailed to complain, and had no reply. Useless.

sazzybee · 09/06/2007 23:12

I use Ocado only - the Sainsbury delivery man left his keys in the lorry and it got nicked from outside my house

I was mortified and have never been able to get stuff delivered from there since. I don't trust Tesco either

kittyhas6 · 08/06/2007 17:02

didn't know they do I no bag option, that's good.
Poor you MamaG. It's the same with our asda, they won't deliver and they're only 5 mins away

trice · 08/06/2007 16:55

I find tescos very good, no problems with dodgy veg or short dates. I chose the no bag option last time as it annoys me when they use 400 bags to wrap your shopping. The driver had to wait while I carried everything into the kitchen by hand .

LowFatMilkshake · 08/06/2007 16:47

Thanks TTT will do that!

OP posts:
TwoToTango · 08/06/2007 16:43

LowFatMilkshake - it might be worth ringing Asda customer services. When I first started using them according to their website my area was not covered but I had seen as Asda van delivering at the top of my street. They set up an account over the phone so I could order on line.

Kif · 08/06/2007 15:49

my tesco driver quibled when I asked him to take back six limes saying
"they look like lemons to me"

LowFatMilkshake · 08/06/2007 15:34

We got flyers with our local paper offering £10 off .com deliveries at Asda when you spend over £50. Logged on to try them instead and was told my postcode not covered....

So why have they wasted goodness knows how much paper compaigning my whole town - and none of us will qualify....

OP posts:
MamaG · 08/06/2007 14:55

Kitty I'll tell you something really embarrassing. Asda 24 miles away is starting home delivery in July this year and I've asked whether they are delivering to us - no, they said, unless enough people in my town ask.

I've actually emailed the local paper asking them to "highlight our plight" FFS

They've replied saying they are running the story and can they have a phone number

aaarrrggghhhh

i hope they don't want to put a picture of me sadly holding an Asda bag in the article [horrified]

kittyhas6 · 08/06/2007 14:09

oops

MamaG · 08/06/2007 11:28

Kitty I'm only having a larf

I'm not REALLY angry

tuppy · 08/06/2007 09:23

I've tried Tesco (but not recently), Sainsburys and Ocado. The latter are the best by a long way.

Judy1234 · 08/06/2007 07:44

They deliver to us and do it well. Sometimes mistakes are mine.

kittyhas6 · 08/06/2007 07:04

Why don't you move nearer some shops? . I wouldn't chose to live somewhere so remote and then get angry if I had to drive miles to do my shopping

MamaG · 07/06/2007 16:28

I repeat:-

You set of miserable feckers

I can't get anybody to deliver to me so have to make a 50 mile round trip to go to the nearest supermarket!

Just be glad you're not me

STOP POSTING! ITS MAKING ME

WakeUpCall · 07/06/2007 15:38

I once received 8 kilos of carrots instead of, you know, 8 carrots.

I do think that it is a fab service though. I started work about 6 months ago and I have only been in a supermarket twice since. Each time I was blown away by the noise and surly customers. [/shudder]

bananabump · 07/06/2007 14:54

lol scanner, isn't that typical? I appear to have ordered the most gigantic jar of pasta sauce in the shop for er...two of us. I wasn't reading the product descriptions carefully enough I don't think!

clayre · 07/06/2007 14:49

all present and correct for a change, and everything as an ok date on it, thats a first! well done tesco.

Scanner · 07/06/2007 14:48

I posted yesterday and was awaiting my first Tesco online shop and after reading this was a bit concerned. Just wanted to say all was fine, only one substitution which was no low fat Yeo Valley yoghurt which they substituted for normal Yeo Valley yoghurt not a bad choice.

I did somehow manage to order a single baking potato though, not much use in a family of 5.