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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

for expecting to...

30 replies

Blondilocks · 15/05/2007 21:19

... be able to register my new mobile phone without having to wait for THREE HOURS on hold?!

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lou33 · 17/05/2007 08:46

hoorah

Original poster
Blondilocks · 16/05/2007 22:12

All registered now ... just waiting for them to switch my number over.

Got through straight away & first time this morning which was lucky for them!

OP posts:
lou33 · 15/05/2007 23:10

night!

Original poster
Blondilocks · 15/05/2007 23:02

thanks for reading & replying. Hopefully it'll be sorted tmw.

OP posts:
lou33 · 15/05/2007 22:52

give them hell!

Original poster
Blondilocks · 15/05/2007 22:50

maybe they should cut down their operating hours until they get enough staff!

Wouldn't mind the call back between x&Y if someone was actually going to answer. Will have to spk nicely to my boss & see if I can call up from work.

OP posts:
lou33 · 15/05/2007 22:42

maybe htey are just getting too big for the staff they have?

Original poster
Blondilocks · 15/05/2007 22:38

lol. Was probably closer to crying to be honest or ranting at them down the phone!

you'd think that they don't want new customers.

Sorry for being so whingey!

OP posts:
lou33 · 15/05/2007 22:37

get them to reimburse you if not, put on your angriest mum voice, it should work

Original poster
Blondilocks · 15/05/2007 22:35

It's bloody closed now. 8am til 10pm.

I start work at 8am, he was going to phone me back at home.

Am soooo pissed off, 4.5 hours wasted on it now & nothing. If that 980 number you're meant to call from the phone isn't free I am going to go mad. I am sooo angry & also very ... it's a nightmare.

OP posts:
lou33 · 15/05/2007 22:32

yes call back and get really pissed off

Original poster
Blondilocks · 15/05/2007 22:31

those nokias are groovy too

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Original poster
Blondilocks · 15/05/2007 22:29

Cool thanks, I will remember that for tmw!

Do you think I should ring again? If he leaves it much longer he's going to wake everyone else up!

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lou33 · 15/05/2007 22:25

ooh thats a nice one, i ahve a nokia n73

lou33 · 15/05/2007 22:24

here you go, email orange

Original poster
Blondilocks · 15/05/2007 22:23

Yeah there wasn't an obvious one on there.

It's a W880i. Nice phone. It was a treat for myself!

OP posts:
mustrunmore · 15/05/2007 22:22

Not sure; dh did it at work. Maybe he opened one of the letters and it was on there? Or trawled through their website?

lou33 · 15/05/2007 22:22

what phone did you get?

lou33 · 15/05/2007 22:21

i lost my phone on friday night , it fell out of my pocket when i was running to avoid rain

i called them on sat and by sunday i had a new phone

5 min call to reactivate it and it was all done, same number as well

that's what they are usually like imo, but i was a bit wary , wondering how long i would have to wait, after my marathon session a couple of months ago!

Original poster
Blondilocks · 15/05/2007 22:20

how did you find out the email address?

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Original poster
Blondilocks · 15/05/2007 22:20

That's quite scary! I suppose that with the online bills & paying by direct debit then it is easy for someone to do that.

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mustrunmore · 15/05/2007 22:18

Ah, now we've spent about 3 months trying to sort out a false name being used at our address for a mobile account from them. They are shit. First they couldnt help because it wasnt our name (er, that being the point). Eventually after sending an email telling them they were encouraging fraud, they sent us a form to fill in and said it was all sorted. Then another letter came in the mystery name, 2 days later The postman says there are loads of these scams in our area.

Original poster
Blondilocks · 15/05/2007 22:18

Register my new pay monthly phone which came today & keep my number.

OP posts:
lou33 · 15/05/2007 22:17

what are you trying to do with them?

Original poster
Blondilocks · 15/05/2007 22:17

I am going to point out that I first started this at 6pm ......

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