Please or to access all these features

AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Two minutes silence and refusing to serve customer

805 replies

BalugaBelle · 11/11/2017 23:06

At work today I was on the checkout (large retail store) and the silence was announced over a tannoy.

A woman (on the phone) came up to the checkout during the silence, so I shushed her. Motioned to poppies next to till!

She then said, "I'm going to miss my train, please continue serving me!"

I refused, shook my head and sat silently for the two minutes.

At the end I put her items through, she moaned at me and called me rude and petty and then went on her merry way.

So was I being unreasonable to respect the two minutes silence, even if it meant a customer was unhappy at me doing so?

I know good customer service is needed but surely the two minutes silence takes priority? She clearly had no respect!

Quite frankly I didn't give a damn about her train, I was paying my respects as was everyone else in the shop. It was literally almost silent apart from young children (understandable) and general noise, i.e., heating making noises!

OP posts:
StrangeLookingParasite · 12/11/2017 21:33

No. It's a symbol for those in the British forces and their allies who died in conflicts. It does not include anyone who was not allied to, or serving with, the British.

The poppies grew on the graves of all the soldiers, German as well.

PushingThru · 12/11/2017 21:33

This silence & poppy observation nonsense is out of control. Utterly ridiculous bread & circuses hyped up beyond all reason.

spiney · 12/11/2017 21:30

Reanimate I suspect it’s so you don’t disturb. Banging door etc. But like I said since it’s only120 seconds by the time you realised and started kicking off it would be over. And you’d just look like a bit of a clown.

They should probably lock the doors open. To stop people screaming for exit.

StrangeLookingParasite · 12/11/2017 21:28

I’m sure she wouldn’t have rushed you without good reason

This is hilarious. Funniest comment on the thread.

ReanimatedSGB · 12/11/2017 21:25

In a general way if I was out and about when one of these silences started, I would just quietly get on with whatever I was doing, as long as no one got in my face and started shushing or aggressively pointing at propaganda or whatever. My point is that preventing people from leaving a shop just so you can compel them to join in with your rituals is sufficiently unacceptable that then they deserve to have their ritual disrupted.

theymademejoin · 12/11/2017 21:23

@StrangeLookingParasite - The poppy is not a symbol only for the British army.

No. It's a symbol for those in the British forces and their allies who died in conflicts. It does not include anyone who was not allied to, or serving with, the British.

theymademejoin · 12/11/2017 21:21

See - I knew we'd agree eventually Smile

StrangeLookingParasite · 12/11/2017 21:21

I grew up in a very Irish Republican family where the poppy was anathema. You didn't do anything that 'glorified' the British army

The poppy is not a symbol only for the British army.

And I remember doing a minute's silence all through my childhood on Armistice day, so it's not a new thing.

spiney · 12/11/2017 21:17

Totally agree with you on that one Theymademe!

theymademejoin · 12/11/2017 21:16

@spiney - So we’ve decided differently!

That's always the case in differences of opinions. And of course, I know my opinion is the correct one and presumably, you also know yours is the correct one Wink

ButchyRestingFace · 12/11/2017 21:15

Oh wait I stand corrected apparently reanimated would disturb it

Tbh, I could see myself getting a bit shirty if security locked me into a store and wouldn’t let me leave until the observation was over.

Thankfully, I don’t think that would fly in the Dear Green Place so I’ll probably never know.

MaisyPops · 12/11/2017 21:14

I see it as the government trying to force us to remember that they murdered millions of us in pointless wars and still want to.
I see the death toll as a truly horrifying reminder of what governments commit their people to safe in the knowledge that they'd never send their children to make that sacrifice. I think WW1 was a political horror which shouls never happen again and I see some more modern conflicts as international dickwaving with money making opportunities.

However, people still died. And whatever I think about the powers that be, those people gave their lives and I will continue to honour them. To remember is not the same as to glorify.

spiney · 12/11/2017 21:10

Luckily reanimated it only lasts for 2 mins. So wouldn’t have to listen to you for very long.
But I agree it’s a bit much. They should lock the doors open.

Theymademe So we’ve decided differently! I think I saw that coming.

Nomoretears56 · 12/11/2017 21:08

Everyone is entitled to their opinion, mine is if you have ANY relative in theforces then today becomes emotional, if people don't get that then it's their problem. I did not come here to "stir the pot". MN is becoming a place for people to argue for the sake of it. You are all entitled to your opinion as I'm entitled to mine.

Sentimentallentil · 12/11/2017 21:08

Oh wait I stand corrected apparently reanimated would disturb it

user1497863568 · 12/11/2017 21:03

I see it as the government trying to force us to remember that they murdered millions of us in pointless wars and still want to. However, probably wouldn’t bother me if a staff member wanted to observe - I’d just wait.

theymademejoin · 12/11/2017 21:00

@spiney - her momentary irritation is not much to the potential meaningfulness of the 2 minutes to anyone of the people around her.

That's rather presumptuous. You have no idea what she felt or thought about the OP's rudeness in shushing her. Equally, many of those observing the silence may have only being doing so in order to be respectful of those for whom it was meaningful rather than any great interest in it. You are projecting your own feelings on the situation and have decided one person was right and the other wrong.

I believe both were wrong. Without witnessing it personally, I don't know who was more wrong. In contrast, you believe one was wrong and the other was right. That is certainly your prerogative.

ReanimatedSGB · 12/11/2017 20:59

Another rule 101 - people who demand respect the most are the ones who deserve it the least.

And if anyone had tried to confine me in a shop because of some state-imposed circle-jerk I would have made a huge amount of noise. Because that would be the point at which the shop staff/management had lost any right to 'consideration of their wish to be silent' - by preventing me from going about my business.

Sentimentallentil · 12/11/2017 20:57

Not one poster has said they would disturb the two minute silence

BalugaBelle · 12/11/2017 20:51

Maybe I'm naive, but I didn't quite expect this intensity of discussion. I wanted to know if I was BU as I thought about it after and was conflicted about whether I did the right thing...

I stupidly thought the conversation wouldn't stray too far from my either (possibly bad) customer service, although I realise that I should have considered that such a sensitive topic would invoke discussion.

I know some purple have been rude, however the conversation/debate has been interesting to read. It's amazing how different people's views are. I've also learnt a lot from reading people's replies.

So yes this turned out very different and has gone from me being a little angry to unsure and moany to a full on discussion about politics, history and many different opinions and outlooks. Hence I don't regret this post.

OP posts:
MaisyPops · 12/11/2017 20:51

Non observers have been called every name under the sun on this thread
Just my take on this:
Non observers who quietly continue with their business, fine.

Non observers who are noisy during tue 2 minutes silence because 'I'm not doing some forced silence. Look at all these people like sheep. Sort of ironic them all doing some forced nationist celebration of war when we fought Hitler to stop this sort of stuff happening' - rude bellends.

spiney · 12/11/2017 20:49

theymademe this is exhausting discussing the potential levels of Shushh the rude phone lady was ‘subjected’ to!

Even if she was ‘Shushed’ too aggressively, really she needs to grow up and take it on the chin. And bear in mind that her momentary irritation is not much to the potential meaningfulness of the 2 minutes to anyone of the people around her.

Context is everything here.

theymademejoin · 12/11/2017 20:41

@spiney - if the shopper had been unaware, then a shush, which may have been done in an aggressive, judgemental way, seems much ruder to me than not being aware of the silence.

If the shopper was aware and the shush was a gentle, apologetic one, then the shopper's behaviour was much ruder than the shush.

Either way, both were rude and by saying that the shopper got what they deserved, you were strongly implying that you felt rudeness was an acceptable response.

Sentimentallentil · 12/11/2017 20:36

Ok so OP wasn’t frothy but she was like a bath bomb, she knew the froth would come.

spiney · 12/11/2017 20:35

No theymademe I don’t think responding with rudeness is on.

I think it goes back to my point that on a relative scale ‘ the shush’ is SO minor in comparison to the total disregard phone lady showed for the other people’s Remberence silence that it seems like missing the point.