Please or to access all these features

AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Two minutes silence and refusing to serve customer

805 replies

BalugaBelle · 11/11/2017 23:06

At work today I was on the checkout (large retail store) and the silence was announced over a tannoy.

A woman (on the phone) came up to the checkout during the silence, so I shushed her. Motioned to poppies next to till!

She then said, "I'm going to miss my train, please continue serving me!"

I refused, shook my head and sat silently for the two minutes.

At the end I put her items through, she moaned at me and called me rude and petty and then went on her merry way.

So was I being unreasonable to respect the two minutes silence, even if it meant a customer was unhappy at me doing so?

I know good customer service is needed but surely the two minutes silence takes priority? She clearly had no respect!

Quite frankly I didn't give a damn about her train, I was paying my respects as was everyone else in the shop. It was literally almost silent apart from young children (understandable) and general noise, i.e., heating making noises!

OP posts:
listsandbudgets · 11/11/2017 23:10

YANBU. I was in ikea. everything stopped - as it should.

That aside she should have left more than 2 minutes spare for catching a train

JonnaSilvie · 11/11/2017 23:09

I used to work retail and refused to serve in the two minutes silence as well. I worked in Argos, nobody needed a catalogue item so badly they couldn't wait an additional two minutes IMO.

LavenderDoll · 11/11/2017 23:09

You should have served her

EllaHen · 11/11/2017 23:08

Yes, you should have served her.

dementedpixie · 11/11/2017 23:07

I think you should have served her, in silence if you desired.