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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

..to have complained about the cashier at sainsbury's this afternoon...?

184 replies

americantrish · 27/03/2007 17:43

i got two bottles of soda at the cigarette counter and after paying her (exact change), she just turned her back, didn't offer a receipt, a thank you. NOTHING. seriously f**ked me off. so i went to customer services and then spoke to the cashier manager person who was apologetic (sp?) and said she'd have a word with her.

i felt a BIT bad after, but if she treats most of her customers like that....(and i've worked in customer service (albeit in the US) for 10+ years...) being decent is being decent. a thank you or have a nice day would have been nice.

meh!!

OP posts:
WeaselMum · 27/03/2007 17:50

If I were her manager I'd want to know if she were offering poor customer service. Doesn't have to be over the top but she should be doing her job properly which includes basic politeness!

BigEggLittleEgg · 27/03/2007 17:50

Actually Spidermama, you are right. I do the same thing when someone pushes past me and say "after you" very sarcastically and loudly. Likewise when someone lets door slam in face shout "thank you". Hopefully it might make them realise their rudeness.

Greenleeves · 27/03/2007 17:48

Personally I can't abide the big fake grin and "You have a nice day now, ma'am" culture. It makes my flesh creep. You're paying her to scan your groceries, not boost your mood.

YABU IMO

NatalieJane · 27/03/2007 17:47

Good on you, I went the local co-op a few days ago, the total came to 9.99 for the few bit's I'd bought, gave her £10 and she said we've no pennies and looked at me as if to say 'You are dismissed', now it was only a penny, and I'm not arsed about that at all, but an apology or something would have been nice, I don't think she'd have been pleased if I'd have said I've no money today and walked out....

Spidermama · 27/03/2007 17:46

Unreasonable I think.
The rudeness you describe is fairl;y mild, although I understand it would be a terrible snub by US standards.

I tend to say loudly, 'Thankyou. Oh don't mention it', rather than actually complain to her boss.

zippitippitoes · 27/03/2007 17:45

are you american? I don't think we do so much cheery customer stuff here

BigEggLittleEgg · 27/03/2007 17:45

Meh indeed.

Gets my back up when people are so rude.

Not unreasonable IMHO.

I prob wouldn't have complained, but that's because I am a bit lazy .

zippitippitoes · 27/03/2007 17:44

I expect she thought you didn't want a receipt as you gave her the exact money

think you were harsh tbh

llareggub · 27/03/2007 17:44

were you nice to her?