..to have complained about the cashier at sainsbury's this afternoon...?

I think you were a bit OTT.

it's all fake

why do you want someone to fake being nice to you just because you gave them 1.85 to put in the till?

very unreasonable. kiosk dont tend to give reciepts unless customer asks for them. (have done kiosk work for years).

shop working, especiallyu supermarket cashiering is shit honestly. day after day, grumpy customers saying horrible thinsg, swearing at you, complaining because you didnt smile.

one customer swore and was abusive at a lady in the coffee shop so she threw an empty paper cup at him. she got a dispalinary beause of it. he was always being abusive to the girls in the coffeeshop, but the managment wouldnt bar him

spooky, that really annoys me too, it happens a lot in tesco and Asda in Dundee. The checkout operator will be serving you but chatting to the person behind, or their colleague at the next till. I really don't want to hear about your night out with 16 bottles of Smirnoff ice and a kebab, or about your aunt betty's ingrowing toe nail. that's why they have staff rooms and break times.
However, i also get annoyed when i go into Woolies - what is it with the staff in that place
"Did you get everything you came in for madam"
"Did you find everything ok madam"
"Do you need any stamps today madam"
"That'll be £27.50, thank you madam, enjoy your day".
Then they start all over again with the next customer
I know they are being nice but it irritates me.

perhaps she was just distracted

I can't imagine noticing never mind complaining

Thank you SpookyMadBunny, I can't understand why there's all this sympathy for the checkout girl. Sainsburys etc are a business, out to make money, they do not want their customers to be offended. As I say I worked for years at supermarkets. I wasn't bored, stressed or underpaid and I didn't see customers as difficult etc, neither did the other staff. Flippin' heck, Americantrish might have been the 10th person that that cashier had upset that day. Also these big stores do not expect feedback saying "thank you" . If they're doing the job right they know it by the lack of complaints. Complaints are the only way they learn if they're getting it right.

if she's in such a state that she can't even say "thankyou" for whatever reason then she should not be at work. She is employed to do a job, if she feels she can't do it she should throw a sickie not be rude to customers.
I don't think you were unreasonable. I have often really wanted to complain but then couldn't be arsed.
I have also done the oppostie and gone to customers services to praise a member of staff before.

Yes, you were definitely unreasonable. Poor woman.

her dog had a heart attack - her husband broke the news that he fucks donkeyson wenesdays nights ( not european liturature of the 16th century evening classes at all)

and now YOU JUST got her FIRED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

NOT unreasonable imo,I always want to complain when I get shoddy service like this,but I never do.Perhaps that's why this type of service is more common here than in the US.

I went into my local Morrisons recently and had a bad experience with a cashier. I was paying for my goods she was blatantly ignoring me and talking to the next customer in line. Not only was that customer a relative and she was not meant to serve her, she was talking in her own language too. I paid for my shopping some with vouchers and got a big harrumphing sigh from her when I handed them over too. I left the checkout without her even saying bye or thank you or anything to me. Needless to say I did complain about that, Its the only time I have ever had to complain about a checkout operator and the only time I will I hope.

And you know nothing about her, she might have

just suffered a bereavement

had a scarey diagnosis

a crappy headache

Aspergers

you just don't know. If you're lucky enough to be good at that sort of stuff, why not just be kind, rather than angry.

I don't think I would have complained about something like this, as somebody has said it's mildly rude. Not worth it to waste more time on her.

Well, I can understand your peeve - but i would have said something to her.

I hope she hasn't been sacked.

but this checkout person wasn't actually rude..she just wasn't polite and encouraging

I have to agree with booge.. the poor girl works in sainsburys ffs, minimum wage slave.. not the most uplifting of work!

Its very monotonous work, and imagine having to put on a smile and a big 'thank you!' (even though really, SHE has nothing to thank you for, your not paying her you are paying the shop!) to every single person you serve..

Plus i think maybe its a cultural difference. 'Have a nice day' type things are a very american thing, and so is tipping. You tend to find that the service isnt always as good in the UK, but then neither are the tips! From working in hospitality, i can tell you that tips WILL get you smiles! People expext special service in the US, and people expect to be tipped. it works both ways..(not that i'm suggesting tipping the checkout girl!)

Complaining was a bit mean i think.. poor girl.

But i do agree, manners are free!

Basic manners cost nothing, and the general decline is sad, all round. Rather a lot of customers are extremely rude too.

I wouldn't have complained, although I did once tell a checkout operator that she was rude (and I had been polite to her).

I think that is so cruel and unkind

Definitely right to report it. These big supermarkets don't want staff like that working for them. She'll have got a warning for that. I would have complained like you. I worked in supermarkets for years and that's not how we were told to handle transactions!

Yes. She's got a stressful and boring job that only pays the minimum wage. She has to deal with difficult customers all day and probably works long shifts with minimal breaks. She may just have had a bad day and now you've made it worse, you should have just risen above it.

If you complain like this (and I think it was justified although I wouldn't have done it) I hope you also make a big effort to contact the manager if you've received good service too - otherwise it's a bit one way

I know how you feel. Manners cost nothing and it's basic, basic politeness to say 'Thank you' when somebody gives you something.

If she doesn't like dealing with people she should be in a different line of work. (I'm taking the line here that she's known to be like this generally and it wasn't just a misunderstanding with you).

Basic manners create a good feeling with everyone and you did the right thing in my opinion.

NatalieJane, I'd have said "that's ok, you can give me a 2p then". . (If she'd said "I'm really sorry, we don't have any pennies, do you mind?" I'd have said "no problem".)

reminds me of dp going to buy something in homebase a couple of weeks ago about 8.30am

spent 4.99 and gave a ten pound note she said she was the only one on and wouldn't change it because she only had a thirty pound float so she did have the change but she didn't want to use it!

as there were some other people in the queue he just had to leave it and come home again