..to have complained about the cashier at sainsbury's this afternoon...?

I love that kind of service - she should be promoted. I hate people being false and friendly - she did her job you got your stuff - what did you want a hug?

I'd call it rude tbh.

Meant, "I think THAT turning your back on someone..."

I think not turning your back on someone is quite rude actually. And I wouldn't call failing to speak to a customer at all even to utter the two tiny words "thank you" polite either. It is not "intentionally" rude, it is rude by default iyswim.Let's call it a politeness failure.

She wasn't rude! NOT saying thank you is maybe uncourteous (sp?) but its not rude.

God, i hope she isnt a mum and on here reading this.
Agree with you littlesarah by the way.

If I went into a shop, and the cashier didnt say thank you, i'd probably notice, might make a wee sarcastic comment, and then would have forgotten about it by the time I had walked round the corner. I have better things to concentrate on in my life!

I dont think you should really expect everyone in the customer service industry to be happy and cheery all the time!

Give the poor girl a break, like has been said before, she is working in a dull, shitty job, for minimum wage.

i suppose i would have been annoyed, manners cost nothing after all but a bit ott to complain.

when i was 17 i worked in a newsagents. i've always been very shy, (no, really). we had one lady who came in weekly, had known me working there for several months and was always very friendly and cheerful.

being so shy i guess i used to talk very quietly, one day i handed her the change and said "thankyou" as normal. i must have whispered it as she stared at me in disgust and said "THANKYOU?".

i stared back at her, puzzled.

"THANKYOU?, THANKYOOOOOOU?" she shouts across the shop in front of a queue of customers, then called out my boss and made a complaint about me. ffs.

Wae - would have thought restaurants the last place to complain ifyswim ..... nothing worse that disgruntled restaurant staff in the kitchens out of sight scowling over the food you are about to be given...

I think sometimes the cultural differences are over-played between the US and the UK - I have experienced rudeness and politeness at supermarket checkouts in each place in equal measure.

Rudeness is always irritating to me and I do not think that a persons wage should even be relevant in deciding its acceptability - (furthermore, a negative attitude could even be argued to be the reason a person remains on minimum wage and is not ever considered for promotion - my sister started as a waitress and due to her positive attitude was eventually made manager of a restaurant) I used to work as a waitress and it did not occur to me that my crappy take home pay (with minimal tips - UK ) was a good reason for me to treat (yes, sometimes rude) customers badly.

Turning your back on a person and ignoring them is rude. It is possible that the checkout person in question was having a bad day, so maybe she deserved the benefit of the doubt, but she WAS rude.

Surely in Supermarket training at any level there is an element of customer service type training. Basic greetings and goodbye/thank you's are part and parcel of most jobs. Even in McDonalds you get the Hello, may I help you? Ok it may be annoying but people who work with the public have been trained to be polite at the very least.

Ooh must post properly on this - dinner time at the mo - will return..

There are more important things in life to worry about IYKWIM. Its one of the things I let slide as I hate sopping anyway so I'm not normally in a great mood myself!

I expect good service in a restaurant for example. but I wouldn't complain about it in a supermarket.

poor job satisfaction I would suspect was an issue for much of the population.

I've worked in many sh*tty, low paid, long hours jobs in my time and no matter how crappy your job/day/week/month has been, I think it's just plain rude to not thank or even acknowledge a customer.

So what if she's having a hard time/hates her job? Don't we all have times like that and for those of you who don't, then lucky you, but that's not the point. She was in a bad mood or just being rude and has spread her bad mood. I might not have complained, but at the end of the day she could just be a rude person with a bad attitude to customer service and have no reason other than that for her behaviour.

Rude is rude.

I'm also one of those who find rudeness really annoying and do tend to do the slightly sarcastic shouting of 'don't mind me' or 'thanks very much' when I experience it!

Exactly wotzanegg!

'As I say I worked for years at supermarkets. I wasn't bored, stressed or underpaid and I didn't see customers as difficult etc, neither did the other staff.'

Seriously?? Lol. God, I'm sure if you did a survey you might find some supermarket staff don't have quite the job satisfaction you experienced.

Customer service jobs - especially in shops -
are (IMO and experience!) rather horrendous, dull and low-paid. I always tried to be nice and polite I must admit however but everyone has a bad day occasionally. I am sure if she is generally nice then her manager will be understanding.

we don't do 'have a nice day' in the UK .. thank god!!

If you have done shop work (I have) I think you have an understanding of what a low paid shit job it can sometimes be.
I don't care if they ignore me (maybe having a bad day, don't we all) as long as they give me the right change and don't look at the cakes and then say "that's got lots of calories in it"!

no. not unreasonable she paid to do a job and that job is service the customers of her employer in an efficient and curteous manner. sloppy service seems to be the norms these days. I have worked in customer services including call centres people can be vile sometimes but I am employed to do a job so I did it. yes cursing in my head at times.

OTT. She probably cant afford to take time off work, not that she gets paid that much. You should have spoken to her yourself.

She wasn't rude though! Thats why she is getting sympathy! She just wasn't 'overly' polite.. she didn't 'offend' or 'upset' anyone! The OP just expected a thank you, which is fair enough, but you cant class someone as rude or say they are offending people just for doing her job, in a simple way!

Its loveley to think that she could afford to just take time off if she's not feeling super happy that day. Maybe she had some bad news as has been suggested. Remember, she is paid by the hour, so if shes not there, shes not earning. I know I have had VERY 'off' days at work, and cant afford to take time off!

If you want the store to learn from mistakes, and you really have nothing better to do and not getting a Thank You really ruins your day that much, then by all means complain. But cant you just complain i general, rather than naming names?

I agree, I hope she hasn't been sacked.

She wasn't rude though! Thats why she is getting sympathy! She just wasn't 'overly' polite.. she didn't 'offend' or 'upset' anyone! The OP just expected a thank you, which is fair enough, but you cant class someone as rude or say they are offending people just for doing her job, in a simple way!

Its loveley to think that she could afford to just take time off if she's not feeling super happy that day. Maybe she had some bad news as has been suggested. Remember, she is paid by the hour, so if shes not there, shes not earning. I know I have had VERY 'off' days at work, and cant afford to take time off!

If you want the store to learn from mistakes, and you really have nothing better to do and not getting a Thank You really ruins your day that much, then by all means complain. But cant you just complain i general, rather than naming names?

I agree, I hope she hasn't been sacked.

Thank you to kittywaitsfornumber6 as well.Also, I meant to say complaints are the only way they know if they need to make improvements, obviously if there's no complaints they're already doing it right. You know what I mean.

now i think that complaining to her boss is unreasonable, you dont konw the reasons! if i were served by the same person in that manner many times i would prob complain but not as a one off.

i did work as a shop assistant for some time and always managed a smile and thank you etc etc. (even in the midst of morning sickness) just plain manners imho!