..to have complained about the cashier at sainsbury's this afternoon...?

having lived in the usa, they have much higher standards and what those standards recognise (in my opinion) is that the

Customer
Is
Important!

It's that simple; anyone actually in paid employment in a service industry should at the very least be able to grasp such an easy concept!

I think a quiet word with the manager is fine - but ime criticism is always more acceptable if you mix it in with praise: i.e. 'the staff here are usually so nice etc so I was surprised to be served this abruptly - just to let you know...'

If people in the uk never complain, they'll never get service that's good enough.

I think if you can't/won't be civil in a service industry then you should NOT work in a service industry and do a job that doesn't involve dealing with the public. We do need to raise standards in the uk!

This thread has had me in stitches.

I like Kimi's "employ a local ming mong" whatever that is as well as Margo's half hour in Sainsburys. Real ife is so much more entertaining than fiction.

I side with OP. Can't abide rudeness. The customer is king (equally customers should be polite too).

Life is short, only worry about things that you can change

Some shop assistants are like that character from little britain 'computer says no...'
I once went onto a travel agency with my dh and the girl was just like that. We went to a different agency aand the woman there was excellent. No fake smiles, no bullsh*t etc, just spoke to us in a normal way, and found us a fantastic holiday.

I know the whole "paid to do the job thing" grates on some but
she is!

I don't really think it's about cashier/ customer tbh.

It's just normal human interaction.

Not feudal - just that being polite to customers is part of her job, so if she's not polite (and silently turning your back is rude even if it isn't quite as bad as gobbing on your shoes, lol, zippi) she's not doing her job properly and deserves to be complained about - if eg a car mechanic didn't do his job properly and your wheels fell off you'd complain, wouldn't you?

OTOH if you're going to complain about poor service you should equally praise for excellent service so make sure you always do, trish

I don't think you are being unreasonable.

She should always be polite.

One good thing about this thread is that I am being EVEN MORE friendly than normal to people who serve me / move aside to let me and DS past / hold doors etc, and everyone is being soooo nice back. Promise I always said please and thank you but am smiling at people left right and centre and everyone is lovely! Might be the sunny weather though .

I agree that she should have been professional enough to be polite and said thank you. But somehow it's a bit of a feudal attitude - 'she is paid to be nice to me and if I don't get nice I'll complain to her superior [instead of addressing it with her]'.

well I have done shop work - loads of it - esp as a student. I've done the kiosks, stacked shelves, worked on Pick and Mix in Woolies, customer service desk etc and I have always been polite, even to the wankers and miserable gits. It gave me a lot of satisfaction to know that even though the pay and conditions were crap, I still kept a smile on my face and was never rude. Smug bastard? Moi?

again, no excusing her behaviour but think there may be extenuating circumstances i am unaware of - becuase i like to think the best of peole

and you lot are just mean and internally wrinkled

lol at zippi "hardly gobbing on your shoes"

But even if you think ok, shes having a bad day or even she cant be arsed, what about common courtesy?

i think you would of been better in the first instance saying loudly " thankyou so much for all your help" and seeing what her reaction was before going to the manager about her .

in perspective she didn't give a receipt and she didn't speak

then she turned away

this is hardly gobbing on your shoes

or maybe the cashier had also been having a crap day ?

agree with custy. Keep things in perpective - it's not like she told you to piss off or anything!

I like rudeness. It makes the day more interesting. So fuck off all of you.

i am by no means excusing rudeness. but i wouldnt jeapordise someones job over what could have been a pants day. becuase i too have pants days.

I don't know why people think it's all right for the cashier to possibly ruin someone else's day. It's a two way thing - a cashier being rude to you when you've just heard your dog's died can ruin your day and set you off feeling life's not worth living anymore, just as effectively as you can ruin her day by being a stroppy old bat. I think customers have as much of a right to be having an off-day, as cashiers do.

As for F&Z's post about going to local shops because they treat you better - gawdon bennet, you haven't been round here! The local shops people are about as friendly as the local shop owners in Royston Vasey. Except the butcher, who unnervingly gives every woman who goes in the glad eye and insists you take 10 kilos of steak with you whether you want it or not.

i was a shop assistant for years and was always polite to my customers thank you. i never worked on commission btw

The only time shop assistants are really nice to you is when they are on commission!

if she was actually rude I could maybe understand it, but only if it was a refusal to give you the assistance needed along side that which meant that you ended up with the wrong purchase or no refund etcetc and actual insults

this is so slight I think the op really has gone ott

I hate the well she's paid to serve me attitude