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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

to have created a scene in Chez Gerard

139 replies

margoandjerry · 20/03/2007 16:17

Chez Gerard have just opened up on the high st in our small suburban town - it used to be a Cafe Uno which was always very family friendly.

I just went in there (3pm) with my mum and with the baby in pram - the place is huge and was 3/4 empty. The manager came and told us the pram would have to be folded or we would have to leave but a) it doesn't fold much as it's a bugaboo and b) the baby was asleep and would have slept all through lunch and c) it was not in the way at all so why?

He said it would get in the way of wheelchairs (of course there was no one in there in a wheelchair) but there was stacks of room anyway - you could have got a Red Arrows style squadron of wheelchairs through there. They had finished with lunch and there were only about 5 tables in use in the whole place. I said that we used to go there all the time when it was Cafe Uno which is owned by the same group and I even showed him where we used to sit, right at the back away from everyone and not causing the remotest obstruction.

He kept offering a high chair but the baby is too small for that and anyway, was fast asleep. I was furious and ranted away at him and all he could say was "it's company policy".

I wouldn't mind if this was in the City and full of adults at lunchtime or in the evening and full of people wanting a quiet meal together but it was in the middle of the afternoon, quiet as death and the baby was fast asleep.

I think this whole "you'll have to fold the buggy" thing is code for "no babies". Got the same attitude in Baker and Spice last week as well which made me even madder given Baker and Spice's target market which I assume to be posh mums.

I shouldn't really be bothered as we went down the road to a really nice local restaurant (not a chain) instead. Had a lovely meal and were made to feel very welcome. Also just remembered that I saw a mouse once in the Chez Gerard in Covent Garden. Pah. They are incompetent fools.

OP posts:
indiajane · 20/03/2007 18:01

No you're not unreasonable - they are!!

Caligula · 20/03/2007 17:57

Definitely complain, the manager was lying, it is not company policy and his company will be very irritated with him for lying about it.

You'll probably get some vouchers which you can wave in his face next time you go in after he's been told off by HO!

GRUMPYGIRL · 20/03/2007 17:50

Now you know why it wasnt busy, always an indicator of the service.

cazzybabs · 20/03/2007 17:50

What a load of rubbish...I have had dd in a pram in our branch before now!

dueat44 · 20/03/2007 17:47

That's C&bh&&

dueat44 · 20/03/2007 17:46

If it's the C*ha branch of Chez Gerard, took DS there for a treat at end of the holidays. They had advertised a children's deal including play pack, bread, drink, pizza and ice cream for pud so in we went.

Play pack 'unavailable'. Bread was only brought when I demanded it. Pizza was OK. The waiter said that they had changed their minds about offering the ice cream for pudding so would not bring it.

And they c*cked up my food.

Never been back.

exbury · 20/03/2007 16:39

Definitely complain to HQ. Could be a getting-above-himself manager if the website goes on about family-friendliness.

Funnily enough we got exactly the same from Cafe Rouge a couple of months ago. We walked out and went and had lunch at a really nice Thai place instead, swearing never to go back. However, it is the only place near us you can use Tesco vouchers, so we went again today and it couldn't have been more different - they were really friendly and helpful. I decided they must have had a change of manager - maybe now we know where the old one went? (we are nowhere near Surrey, BTW)

bakedpotato · 20/03/2007 16:33

Really off. I wouldn't leave it at this. I've just looked at their website here
and it's got a children's menu flagged up ffs! And looky here, 'Families and children are always welcome and there is a special children?s menu and goody pack.'
I think you should send them a link to this page, mentioning the location. I'd be surprised if you didn't get a satisfactory response

JaneAustenAllegro · 20/03/2007 16:32

Sounds like an idiotic jobsworth to me. Oh well they're only going to lose business for themselves.

I would email company HQ to complain.

inanidealworld · 20/03/2007 16:29

They are out of order and obviously living on another planet.

NotanOtter · 20/03/2007 16:25

i thought this was a thread about a mumsnetter

LadyMacbeth · 20/03/2007 16:23

I just hate the crappy feeling you get from places like this, you just feel penalised for having children! Totally crapola.

You are not being unreasonable for having created a scene.

TeeCee · 20/03/2007 16:22

Quite right to make a fuss, comapny policy my arse, more like jobsworth tosser!

titchy · 20/03/2007 16:21

Quite right to make a fuss! This small suburban town isn't in Surrey is it - begins with a 'C', local authority begins with an 'E'? Only I've heard similar things about our new Chez Gerard also on site of an old Cafe Uno!