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Charity shop rant

220 replies

blubkins · 05/03/2017 19:18

Took a donation into the local charity shop over the weekend. The guy at the till told me to take the donation to the back. The door to the store room was open so I put it in there. Another lady came along and put a huge donation in there. Not a second later, a woman who worked in the shop came rushing to the back, shouting at us and lecturing us in a very patronising tone about not going into the back and putting our donations outside the door "because of health and safety". She was extremely rude and said to the other lady "can you please get out" tutting and in the most angry teacher type voice. I explained that the man had said to take it to the back and since the door was open I had just popped it inside (where there were loads of other bags). She insisted on explaining to us why we shouldn't have been in there and I told her back that she needs to explain that to her colleague not us as his instructions were not clear.

The other woman leaving a donation was great, she simply said to the charity shop worker that it was "fine, but please can I have my donation back". At this point the worker realised what a mistake she had made and tried to halfheartedly apologise but the other donator took her bag, left the shop and gave the donation to the other charity shop a few doors down.

I was so shocked at how rude the shop worker was and I pointed out that we were donating items and she shouldn't be so rude. It's a shame because it is a small shop that needs support and I imagine the other lady won't donate there again (and I will reconsider now).

AIBU to think that if you receive a donation you should be thankful and not abuse the people giving stuff in (wealthy middle class area where people tend to donate high quality stuff)?

OP posts:
Gwenhwyfar · 06/03/2017 22:01

They lose their benefits.

Floggingmolly · 06/03/2017 21:37

So what if they refuse?

Gwenhwyfar · 06/03/2017 21:11

"Forced to work for no wages, Gwenhwyfer? How can you be forced to work? Because your benefits might be compromised, I suppose..."

Yes. People are being forced to work for no wage (not quite for free, but a whole week of 30 or 35 hours for 70 pounds a week). They are forced to work for no wages and charities that exploit them should be ashamed.

Sprink · 06/03/2017 19:04

I know this is beside the point, but donator appears to have its roots in Latin;

"The terms in the Latin text are donator, a giver of a gift, and donatus, a receiver."

...and from this American novel more than a century ago;

"This subtlety was past the vision of the donator of the Dabney House.

V. V.'s Eyes Henry Sydnor Harrison "

I didn't know any of this but was curious and looked it up.

Meanwhile, back on topic, the Gift Aid giving for other charities (PTAs, for example) has been simplified recently. I'm surprised charity shops haven't been able to use the revised rules tontheir advantage and make it easier for those donating (see what I did there?) Wink

As you were.

TinfoilHattie · 06/03/2017 18:16

This and the "letter to volunteers" thread show just how many people despise others who volunteer their time. Sad, and a very odd attitude.

LiviaDrusillaAugusta · 06/03/2017 17:39

Entitled to what exactly? Entitled to give their time up to help out? Some of them may lack customer service skills but the same can be said for some people who work in shops and supermarkets.

highinthesky · 06/03/2017 17:36

Not RTFT but I do know that most staff are volunteers and think they are doing everyone a favour by being there. Hence are selective about what they will do and aren't always pleasant to customers and don't see the need to be, or offer any kind of customer service.

There's not much worse than an entitled and sanctimonious volunteer.

Janey50 · 06/03/2017 17:31

Duh! Don't know why I used the word donator! I know the word is donor! Must have been having a brain fart. Grin

MiaowTheCat · 06/03/2017 17:16

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MrsNuckyThompson · 06/03/2017 16:23

My local charity shop is staffed by horrors as well. I think they think because they are volunteers that somehow they're a cut above everyone else and forget that the people who have gone to the bother of sorting, washing, bagging and delivering donations are also doing A Good Thing. I've recently found another local charity who will come to collect my offerings!

Owlzes · 06/03/2017 15:01

I used to run a charity shop. Normally they'll have one poorly paid manager and the rest are volunteers. In general, you're not overwhelmed by volunteers. It's not exactly glam volunteering, no one wants to do it because they are building up their CV/want to work in charity etc. I'd say maybe 30% of the volunteers there even care about that particular charity. The majority are either retired, and want a bit of routine/social contact or if they are younger have had issues finding work/suffer with some kind of SEN or MH issues.

The other thing I'd say is that the old dragons, as people call them, totally exist, but a lot of the time are the most reliable volunteers - the ones who always turn up, come rain or shine (which is definitely not always the norm), the ones who stick around long enough to know how the til works, the ones who will hang around to count up at the end of the day. So you have to balance your desire for nice smiley customer service staff, with your desire to have enough volunteers to open the shop at all.

Floggingmolly · 06/03/2017 14:53

Forced to work for no wages, Gwenhwyfer? How can you be forced to work? Because your benefits might be compromised, I suppose...
How is that equate to working for free? Hmm

PickAChew · 06/03/2017 14:49

You have a bit of a thing about older women, Cara.

You are aware that most of us become old, one day?

LiviaDrusillaAugusta · 06/03/2017 14:38

So you can see what takes doctors and experts quite a while to diagnose? Wow you have quite the gift...

We have someone in their 60s with SN in our shop so I'm not sure whether she comes into the category of 'having SN' or being 'old'?

CaraAspen · 06/03/2017 14:30

Read the posts properly. I have not said they have been unpleasant to me. Let me know if you need me to simplify for you.

CaraAspen · 06/03/2017 14:28

The people who have SN are younger and yes, I can tell. It's quite simple without going into personal details.

LiviaDrusillaAugusta · 06/03/2017 14:27

Fair play Cara you obviously have a magic radar that tells you when someone has SN Hmm

And if women are generally nasty to you, could it be you that's the issue? Wink

CaraAspen · 06/03/2017 14:26

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CaraAspen · 06/03/2017 14:25

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CaraAspen · 06/03/2017 14:24

Have only seen the dragon version in female form in charity shops, as others have noted too - and posing as dentists' receptionists or as receptionists in GPs' surgeries.

Ghastly women.

TinfoilHattie · 06/03/2017 14:21

Why do they let those old dragons volunteer? THEY are the unacceptable face of the shops, imo.

We have older women in our dhops. Wouldn't describe them as dragons though. What about our older male volunteers? Are they dragons too?

You also seem to be under the impression that people are queuing up to volunteer at charity shops. Not the case.

LiviaDrusillaAugusta · 06/03/2017 13:48

Tbf Cara I don't imagine they feel the need to be especially nice to you if you have that attitude!

LiviaDrusillaAugusta · 06/03/2017 13:47

Wow. Old dragons? Really?

LiviaDrusillaAugusta · 06/03/2017 13:46

I'm always conscious that some people working in charity shops may have some level of invisible SN (as I know a few in the shop in which I volunteer have) so I don't really judge. They are volunteers, not staff.

CaraAspen · 06/03/2017 13:43

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