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Original poster

To expect a Dualit toaster to last more than two years?

36 replies

Elizabethtailored · 25/02/2017 12:55

I have always wanted one and loved mine until it started blowing the electrics for the whole house.

Unfortunately John Lewis tell me it is out of warranty after over two years of use and they won't help.

I thought under the Salenof Goods Act I had a bit longer but is it unreasonable to expect a toaster to last for more than two years if it is an expensive one?

I don't know which brand to fork out for next Angry

OP posts:
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CallMeDaphne · 26/04/2025 19:00

I think Dualit are a brilliant company. I’ve always had excellent service from them, and they make all their products in the UK.

luggageandbags · 26/04/2025 10:26

Sunnydaysrock · 25/02/2017 13:25

Sounds really silly but our Duality kept tripping the electrics. I contacted them and they said to check there wasn't anything stuck in the toaster as that could do it. I thought they were being ridiculous...Turns out there was a rogue sultana from a hotcross bun stuck in the grill bits. Removed it and it's been fine ever since. Thought I'd mention it...Just in case. Ours is 6 years old, yours definitely should last longer.

Thank you for this, this is literally what happened to my toaster, a stray sultana (that I could barely see) stuck in the heating element. I fished it out and it’s no longer tripping up my kitchen electrics. I was all set to replace it when I thought I’d google it and found your post.

WildersDance · 15/02/2018 21:42

Interesting post, as we too have had the timer on our dualit toaster start to stick, after only 2 years of normal, domestic use.
I too thought they were meant to be pretty indestructible (especially considering the price tag). I emailed Dualit directly and heard nothing back.
I may as well have spent a tiny fraction of the price and bought a cheap one.
Sadly very unimpressed both with the quality of the toaster and their customer service.

Sunnydaysrock · 25/02/2017 15:10

tuna that's the sort of thing I do Grin.

Bambinho · 25/02/2017 14:58

I see the OP has (hopefully!) got hers working now but I would recommend contacting Dualit directly for any problems out of the guarantee period.

I had a Dualit kettle which became like the fabled workman's broom (you know the "I've had this broom fifty years, only had to replace the handle 5 times times and the brushhead 9 times" )

Any time I had a problem they said to send it for repair and more often than not they would just replace the whole lot. My kettle was an old curly cabled one and one time they sent a replacement but it was the new cordless which I wasn't keen on. I phoned up to say they'd made a mistake and they not only sent a new curly cabled kettle but said to keep the old one!

I think I've made it sound like it broke down continuously Grin it didn't, I just had this 'one' kettle for 25 years Wink

TunaStubbs · 25/02/2017 14:31

I mistakenly bought a bagel / roll Dualit (only toasts on one side) on eBay about 10 years ago. Blasted thing won't break.

Original poster
Elizabethtailored · 25/02/2017 14:27

Thank you. No more hot cross buns for breakfast. Am an idiot though.

OP posts:
Sunnydaysrock · 25/02/2017 14:25

Yeay! So pleased for you and glad I told my silly story. Bloody hot cross buns Grin

DesolateWaist · 25/02/2017 14:11

What variety of Dualit toaster is it?
If it is the classic version then it is completely repairable by anyone with a half decent understanding of electricity. The classic ones are the ones with the rounded end and the clicking timer.

If it is one of the cheaper one, I think they are called Architect, then they are not reparable and NOT ACTUALLY MADE BY DUALIT. They are made outside the UK by a third party.

Either way I would contact Dualit directly. If it is one like the one in the picture then it is completely user serviceable

To expect a Dualit toaster to last more than two years?
Original poster
Elizabethtailored · 25/02/2017 14:06

Sunnydays!!!! Not one rogue sultana but FIVE!! Just jabbed them all out and it is working. Feel a bit of a wally now but thank you SO much. Crumpets for tea!

OP posts:
Badders123 · 25/02/2017 13:53

They aren't like they used to be!
They used to be so heavy you could barely lift them!
Ditto the kettles
We bought new ones 3.5 years ago and they are just rubbish compared to what they used to be like (I'm going back 10/12 years)
I won't buy dualit again

twilightcafe · 25/02/2017 13:42

But I would expect my Dualit toaster to last longer than two years. We've had ours for at least seven years.

twilightcafe · 25/02/2017 13:41

My knowledge of plugs is about the same as yours Grin

If the house electrics are blowing, them I'd change the plug fuse and see if that made a difference.

Original poster
Elizabethtailored · 25/02/2017 13:37

The plug itself? Not a silly question and I don't remember my gcse physics. You mean change a fuse??

OP posts:
twilightcafe · 25/02/2017 13:35

Can I ask a silly question? Could the plug be the culprit?

Original poster
Elizabethtailored · 25/02/2017 13:34

Ooh- there have been a lot of hot cross buns lately. Will inspect...

OP posts:
KC225 · 25/02/2017 13:30

Rogue Sultana. Hahahaha

Sunnydaysrock · 25/02/2017 13:25

#Dualit..

Sunnydaysrock · 25/02/2017 13:25

Sounds really silly but our Duality kept tripping the electrics. I contacted them and they said to check there wasn't anything stuck in the toaster as that could do it. I thought they were being ridiculous...Turns out there was a rogue sultana from a hotcross bun stuck in the grill bits. Removed it and it's been fine ever since. Thought I'd mention it...Just in case. Ours is 6 years old, yours definitely should last longer.

eckythumpenallthat · 25/02/2017 13:21

When DH and I got our first house I really wanted dualit couldn't afford so went for a delonghi 4 slice one. 7 years later it's still going strong.

Original poster
Elizabethtailored · 25/02/2017 13:20

Had forgotten how painful grilling toast every morning for two kids is and remembering to turn it before it goes black!

OP posts:
Original poster
Elizabethtailored · 25/02/2017 13:20

Thank you Libitina. I will give them a ring.

OP posts:
Original poster
Elizabethtailored · 25/02/2017 13:19

No have not approached Dualit as thought my contract was with John Lewis.

All the people saying they had had theirs forever and ever- that is what I had heard/ thought but the internet seems to be littered with people with the same problems.

OP posts:
Libitina · 25/02/2017 13:17

Please return the appliance to the store or retailer where purchased.

We do not have any listed off-site recommended repair agents at present. If your appliance fails to operate properly, while in use under normal household conditions and within the warranty period, please return the appliance to the store or retailer where purchased. Some retailers may offer a different warranty period to the standard, please check with your retailer for details.

We do have a Dualit repairs service for UK customers only. You can have the product sent in to us, boxed up with a brief description of the problem, your contact details, a return address and a copy of proof of purchase. Upon examination, if a fault is found and the item is not within warranty, a quote will be sent out for the cost of repair. Please send to the following address:

Repairs Department, Dualit Ltd, County Oak Way, Crawley, West Sussex RH11 7ST
Before you send any item to us, we suggest that you contact Dualit Customer Service on 01293 652 500, to discuss the nature of the fault.

Taken from the Dualit website. Mine is just over a year old and after spending a ridiculous amount for a toaster, I'd be expecting it to last longer than 2 years.

ActuallyThatsSUPREMECommander · 25/02/2017 13:17

Contact Dualit, or replace the plug

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