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AIBU?

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Original poster

To be annoyed with Ocado?

33 replies

LorelaiVictoriaGilmore · 11/03/2016 18:23

Ocado have sent me a driver with a prosthetic leg. Just to be clear, I have nothing against the driver having a prosthetic leg. But I had an email from Ocado saying that the driver was not able to manage the 40 steps at my property and could come back later at 7pm. The driver has asked me to meet him at the top of the steps and to carry the shopping down myself. I have a 7 mo baby who I should be putting to bed at 7pm, but instead I'll be carrying the baby and the shopping up and down the steps. Hmm

OP posts:
Original poster
LorelaiVictoriaGilmore · 11/03/2016 18:46

Of course he should be employed by Ocado and I am not at all annoyed with the driver. More annoyed with Ocado... I think it's conceivable that the people who will have difficulty assisting the driver with carrying the shopping are old people, people with disabilities themselves, people with babies...

OP posts:
TattyDevine · 11/03/2016 18:46

And I might be a completely different parent to you, but I'd probably leave him to yell in his cot for a couple of minutes - I'm not suggesting you should be comfortable with that, but I had a very pragmatic "needs must" approach to this kind of thing. It's character building Grin - never did controlled crying or anything, but I figured if I was doing something that benefited them (washing bottles, carrying shopping, etc), and they weren't in actual danger, then they could yell for a bit.

My children could be very different to yours though, if it took you an hour to calm him down after that then of course I can see why you dont want to and shouldnt' have to! Grin

TattyDevine · 11/03/2016 18:43

Just read your update. I'd be inclined to suck it up this time, on the basis that you probably won't get this driver again and it wont' be a regular problem. No, you shouldn't have to , and if you ring them after, you might be able to get a refund on delivery or a voucher for the inconvenience.

TattyDevine · 11/03/2016 18:42

(PS: Apologies if a prosthetic leg isn't a "disability" and I have assumed it to be so. But I imagine it probably is, though to what extent, I don't know)

TattyDevine · 11/03/2016 18:42

I'm glad Ocado will still employ someone with a disability, and make "reasonable adjustments" to accommodate him in many ways, probably, though the extent to which the adjustments should affect you are questionable - I suppose there is not a single run with no flats or issues which they could regularly put him on (Ocado do not put the same driver on the same run because of the refund powers they have, apparently, and they feel it is dangerous to have drivers build personal relationships with regulars for this reason, according to a driver I once had, which could be complete made up bullshit for all I know).

I don't think I've ever had the same Ocado driver twice and I use them often!

Anyway. I agree it shouldn't inconvenience you personally - you may well choose them because they state they bring the shopping in, and as a person with a young baby, this service is worth paying for, and you do pay.

So you are not being unreasonable, yet I'm very glad this chap could get a job with Ocado nonetheless.

Not much help really! Grin

Original poster
LorelaiVictoriaGilmore · 11/03/2016 18:41

I really need the shopping! And I asked for a different time and they can only do 7pm because they are delivering to someone near by at that time. The only time they can do tomorrow is 11am when I have an appointment. I would leave ds in his cot but at this time he is so tearful he can't really be left.

OP posts:
FishWithABicycle · 11/03/2016 18:37

So say "no" and get a refund?

Gizlotsmum · 11/03/2016 18:35

I would ring and say that time doesn't suit you. Could you put baby to bed for the time it takes to bring the shopping in? Could they come later/ earlier if it works better for you?