To be annoyed with Ocado?

Not very nice!

Any reason you wanted to berete this lady today? Given the post is 9 years old...?

ocado should use the information the customer has provided and ensure their driver is able to fulfill the delivery.
however, it really isn’t a big deal as a one off to put the baby somewhere safe and go and bring your shopping in.
i wouldn’t be using a baby carrier and pissing about making it harder, they will be fine in their cot on in a baby seat infront of the tv.
like someone else said, some parents have to do the food shop by foot/on the bus with kids dragging their heels all the way.

First world problems. What about the poor sod with one leg? Bet you didn't think about him for one second. Nope. Self-centred middle class want want want no empathy. Just shut the whinging. It's not a good look. Some poor single mothers have to drag their kids to Iceland on the bus. Get a bleeding grip

I take your point about the promise, but I think YABU on this occasion. You just need to leave the baby for a few minutes, that's all.

We never get the same driver twice, and I often get two deliveries a week! But I live in central London and I think it is a busy area for Ocado. We are ground floor and just ask them to leave it at the door so carrying is not an issue, but I pay a lot for my monthly pass and would certainly expect them to deliver it where I needed it as part of that service.

I've just moved.

On my first delivery the driver said "oh you must have just moved in as we've not met before and this is my route and I see you use Ocado regularly"

So I think there is some continuity with drivers.

Why are you worrying about the babies sleep.

Did you get your shopping in the end OP?

I think I'm in the boat of don't send drivers to jobs they can't complete. So yes great that they employ people with prosthetic legs. But don't send them to a job they can't complete. I pay to have my shopping delivered from Tesco. Used to be third floor flat now first floor. I dh sometimes offer to help if it's a big shop but mostly don't because that's why we pay for it to be delivered.

I always have the same ocado driver. I have for all of the last year, other than his annual leave.

I'd be in trouble if he suddenly couldn't do the stairs - I get my heavy items delivered because I can't manage them either. I don't know what we'd do... Make some kind of winch?!

Glad you got it sorted though OP, nice work on getting baby to sleep just in time!

What if you had been disabled yourself and unable to carry the shopping to the door? It's part of the service they are supposed to provide. It's good that they employ disabled people but they should employ them in roles they can do, not put the driver and the customer in a difficult position. I would go along with it this once but point out to the company why it doesn't really work.

I don't understand why you can't leave the baby in their cot for a few minutes? Even if they cry a bit, it's not the end of the world

But ocado shouldn't send drivers on deliveries they can't manage and put paying customers out.

Only just seen this thread and glad I did.

Five years ago, I wasn't mobile / couldn't lift items due to major surgery - and online grocery delivery who would bring grocery shopping inside and place on kitchen work tops.

Phoned Sainsburys and Tescos - normal supermarkets for me - and they said it was down to driver's discretion. I couldn't rely on driver's discretion - so phoned Ocado and had the reassuring purr from their customer service centre of 'but, madam, that's what you're paying for when you use Ocado'. So note went on my file that I was in post surgery recovery - and driver not just brought shopping in but was asking where freezer and fridge were so he could put away the items for me.

Five years on, more surgery, more convalescence. Have placed Ocado order - hadn't going to put any special instructions on delivery or phone customer service this time - but, after seeing this thread, think I had better just check driver is able to bring groceries inside and place on kitchen workspace.

So, OP, thank you for posting! (but kudos to Ocado at the same time)

It is a pain I agree and I would cancel as you will get a different driver next time. But you really need the stuff. Perhaps he can hold the baby while you carry the shopping. Not that I think you should have to carry it as obviously that's why you do it online in the first place.

Yabu a bit. 40 steps is an awful lot. Ocado should have noted that your property was hard to access and sent a driver who could get down them but you could also take the shopping in yourself.

YANBU. Ocado promise that it will be brought into your home and they should do just that.

I think YABU. You have a baby, not a disability. You can carry a few bags of shopping down some stairs. Be glad you don't have a prosthetic limb to contend with on a daily basis.

It's tricky, I think I would accept it this time, write a polite but detailed complaint, as a company I would assume that people that had multiple steps to access a property wouldn't have accessibility problems themselves, the clashing with bedtime is unfortunate, I would push them to try and be either later or earlier if at all possible. Could you ask a neighbour to help, so quicken the time away from your son?

Actually, as one of the Ocado service promises is that they will bring your shopping in to the place you request in your home, I think you should get on to their customer services by phone or email, pointing out that because of the steps and your tiny baby this was an aspect of the promised service to which you attach importance.

Add that you hope they can find DriverX a suitable selection of routes which will not involve (near as dammit) housebound customers with flights of stairs.

They should as a minimum refund the delivery charge (or a sum in lieu of that if you're on a Pass).

I would also put the baby in the cot. I have lots of stairs too and always pop down to help the driver I generally order 12 two litre bottles of water though!

I'm with tatty just leave him in his cot and pick up the stuff, it will only take a minute. I think it's great that this man hasn't been forced into q life of unemployment by This happening to him

We had a Sainsbury delivery once and I couldn't understand the man at all. I keep asking him to repeat what he was saying and getting confused. He eventually explained that he'd had a stroke. Did I ever feel crap

Totally. (Sorry keep crossed-posting with you OP).

It's a tricky one, but almost definitely a one-off.