To walk out of Boots

Go back and apologise, with the greatest respect do you need your bumps feeling. Apologise for what exactly not putting up with down right rude customer service.
Y.Y to mine

Forgot to say, don't apologise!!

Don't apologise. The only reason she came after you was that she thought she was getting away with her shoddy service, but realised when you walked away she may well be in the shit.

I had a terrible member of staff in boots. I was almost 9 months pregnant and went in to collect a Christmas present that I had ordered to store. After I waited ages to be served the girl went away and came back and said "it's not here". When I pointed out I had texts and emails to say it was she shrugged and told me to go home and phone to find out where it was.

I might have quite loudly suggested she phone for me as it wasn't my fault and she did with a face like fizz which went redder and redder when the person at the end of the phone told her to double check.

She did so and came back with my box to which I said "just as well I didn't go home and phone". She was pretty rude and I probably wasn't as nice as I can be.

I walked to another till and spoke to a manager and made it clear that I had been quite nippy but I stated how good the staff usually was . She said she would speak to her and I got £10 of boots points.

I was fuming. No customer service, no going that extra mile (or indeed, just doing the minimum!!) I say that as someone who previously worked in retail for 10 years.

Just had that in marks and spencer. Member of staff were so rude about the company, muttering under her breath and walked out of a huge queue. I only wanted to order a bra. Lady in front wanted some black trousers. Neither in stock. We both couldn't believe she walked out in a queue of 10 people.

Hubby in boots yesterday ordering photos in his lunchtime and had problems with the machines not working. The staff there apologised re their machines.

Feeling im getting the shops arent as good as they used to be when i was younger. Is that a sign of being old (late 30s)

Why on earth would you want to grovel back to apologize. Forget it and move on, she probably forgot about you 5 minutes later.

Where the hell do Boots find their so-called assistants from? I ahve never found them anything but useless.

That sort of thing drives me wild. There was a time when not only wold I have walked out, I'd have sent a written complaint, but I've mellowed a bit with age.

Would, and have. I hate being treated like an inconvenience by shop staff. And before anyone goes nuts...I have worked in retail myself, so I know exactly what it's like dealing with Joe Public.

Only this week I called the sales dept of a company that I wanted to make a big, expensive purchase with. The member of staff who took my call was so dismissive and disinterested in helping me, I had a change of heart, and bought from another company instead.

I wouldn't hang about in Boots to be grumped at. Worst staff I've ever come across were in Mothercare. I walked out of a buggy sale there, and bought somewhere else.

She was rude first - don't bother apologising. She should have been providing better customer service.

I would have walked out too.

Don't apologise, she was rude and incompetent.