To walk out of Boots

I went in today and got fantastic service at the pharmacy counter... i had to wait but then they were brilliant

I would complain. Boots' are just going down the pan, the staff in the one near me are always so rude and grumpy (though, to be fair, so are most of their customers!).

No, you were right to leave, and I would not apologise, if I were you.
I've had mostly good experiences in Boots, I use different branches, but some staff are not great.
I had to get a replacement loyalty card once, which entailed very little effort on the assistant's part. She behaved, and looked at me, as though I had asked her to perform open heart surgery, on me. The card didn't arrive. I eventually rang their help line, and got it. I think they credited it with some extra points, for the non appearance of the heart surgery one...
For staff who ignore me, in any shop, (I recently experienced it in Debenhams), I hold onto the cash or card, until they actually realise that the pesky automaton the other side of the counter hasn't done what they are supposed to, in order that the transaction can proceed, and they reluctantly break off their conversation, in order to...do their job.
The guy in Debenhams was having a great discussion, mostly with someone behind him, about a girl he fancied, but had to break it off (briefly), when the transaction didn't happen, until he turned his head, and engaged with me. He held out his hand, for the cash. I held the cash but didn't put it into his hand, until he turned to face me. Bloody customers, eh!
I have worked with the public, I know what it's like. I am always polite. I cannot abide people being rude.

Don't put up with it or walk away -complain!

If you're being ignored while you're being served -interrupt them
If they're rude to you - point it out or ask for the manager
If they treat you so badly you take your custom elsewhere (especially for a big purchase) - let them know and copy to head office.

And conversely, when they're good, tell them that too. I once had exemplary service in a shoe shop and I made a point of telling the manager.

Everyone complains about Tesco, but our local one has the most pleasant and helpful staff. In fact, so do our two nearest Boots!

The staff in my local Boots are lovely.

How they can be arsed doing advantage card points all day on a bag of maltesers and a packet of handy andies I don't know. They deserve a medal :)

It's funny isn't it LL12? It's almost worse when it's somewhere where you expect really good service because it's such a shock!

One woman working at the checkout at Waitrose was a bit rude to me once; nothing awful, just eye rolling and sighing, but it was so unusual for Waitrose where they are usually so lovely (Or, at the very least, polite and efficient) that I still remember it years later. It spoilt my day a little bit.

I experienced a lot of bad customer service in John Lewis in High Wycombe about 12 years ago, all the other John Lewis stores that I have been to in the country I had experienced very good customer service, it was just that one store.
Then it seemed that they had all been on a customer service training session and for quite a few years the customer service had been very good in that store , but since they have over extended that store, the customer service has really gone down hill again. My parents received very very bad service in their TV dept and went to find the manager of that dept to complain only to find that the bad service they received was from the actual dept manager himself.

Don't apologise! Are you kidding! I have a very low tolerance for rudeness in shops possibly because I have worked in lots myself and never been rude.

We had a similar thing at Zara yesterday, won't go into the whole long story but the final part was waiting in a queue, one couple with a quite involved query ahead of us. There was another assistant available at an adjacent till but she was studiously folding clothes and ignoring us! Was just about to walk out when first assistant came free. A small thing but so rude!!!

Now I know why Boots have turned me down for a job twice, I'm obviously not rude enough.

RUDE RUDE RUDE...her not you!

I work for a retailer (not in the shop in HQ) and I deal with the investigation and disciplinary side of things from the employee perspective and we've given warnings for much less.

That said, I have experienced some pretty shocking customer service recently- Asda and Collect Plus.

They're only going to get better and better now that they've been bought out by Walgreen's.

ooo I walked out of Boots today as I only had 1-0 minutes before my car permit ran out and the q was snaking horribly at the pharmacy counter, I needed to pick up a prescription. I just gave up. So slow...

All the Boots branches near me are a shambles. I've walked out mid queue and left my shopping several times because it takes sooooo long.

I've given up now and use local chemist/Superdrug/supermarket. Annoying because I like the advantage card points.

Don't go back and apologise....and I would even go as far as calling them to make a formal complaint. I worked in Boots a couple of years ago over Xmas and whilst it could be a bit stressful dealing with grumpy folk stuck in the Xmas queues that's just retail I'm afraid.

I was left open mouthed at some of the managers though and how they handled situations. One customer brought back a load of No7 stuff, all unopened and with her receipts. Her daughter had bought it and she explained that her daughter had only wanted one or two things but felt kind of bulldozed by the sales assitant into buying various other things. Also she was in her early 20's but had been sold a load of the skincare for older skin. The manager just stood there and said "well why didn't she tell the consultant that ?" The customer looked at me as though to say "Is she for fucking real ?"

In there defence I did see and hear a lot of rude and cheeky customers but that's still no excuse. I think maybe that's rubbing off on some of the staff and now they're treating everyone the same way. Treat folk the way you want to be treated I say.....

When ds was v ill and needed specialised prescription and we were under the care of great ormond st, I rang Sainsburys and boots to ask if they would supply the drug.

Boots never got back to me at all and were downright dismissive. Sainsburys rang back and were v supportive for an entire year. With weekly prescriptions and lots of advice.

I had a problem with a manager in Boots. I had bought three identical remote control cars. One was for DS's birthday. It stopped working after an hour so I told him it was ok because I had another one. Opened car 2 and it didn't work either. So I took all three back with DS.

But I forgot my Advantage Card.

Bitch manager refused to refund me, despite two non-working cars, because it meant I would be able to keep the Boots points. I kicked up stink and she eventually agreed to call head office, who deleted my points.

Cowbag.

The pharmacist in our local Boots told me off for getting too close to the counter
I was waiting for my change after paying the shop assistant for my prescription. What did she want me to do, wait outside?!
I explained I was waiting for my change and she said there was confidential stuff under the counter,
It's not as if I was sitting on it FFS

Boots staff in Rochdale give the impression they are doing you a favour serving you. There is seldom more than one person on the check outs and then they stroll off to check/get something for a customer, leaving the queue to grow.so bloody frustrating.

The staff in my local boots are rude, inept and lazy.
One of them told my colleague to fuck off when he made a complaint! Seriously.
There is one woman on the photo desk who goes out of her way to avoid serving anyone. I have boycotted them.

I did have a set-to with a sales assistant in matalan the other day too, when she got really arsey with me because I said I didn't have time to fill in a form for a loyalty card. She had a proper strop so I had to call her on it.

Ah no it's like a Denhenhams type place but independent stand alone store in the high st

Bananaleaf, not Asda by any chance?

Boots have been wasting me and my doctors time and my petrol making a meal out of sorting out a prescription for DD.

Even when the doctor prescribed something easier to get they still took 15 minutes to put 2 packets of pills in a bag, when they had had the prescription several hours, if not the day before.

Gawd don't apologise. There's a department store local to me where the customer service is terrible but it's convenient so they have a captive audience (including me). The staff seem to be oblivious to customers. They carry on personal conversations between themselves as though you are not there, barge down the aisles forcing you out of the way instead of politely letting you past. Once had a purchase processed where they didn't even register that I was there, just carried on their conversation hardly drawing breath! I was too shocked even to comment! I keep meaning to write to the general manager

Don't you dare go back and apologise!

This sort of thing drives me mad! I hate the poor communication you get from shop assistants in some places.