To walk out of Boots

That's because it was a man and not one of those women.

Bet it was one of those young kids....I dislike women that age....rude and patronising. I stay away from them if I can. Of course I could be wrong in this instance, but it doesn't negate what I say.!

I was in MAC asked for advice on a concealer, the woman said she would go and get something to remove the makeup I had on.

I'm still standing there 10 minutes later, I watch her serve 2 people and then walk by me and say "oh yeah", and she then beckoned me over with her finger.

I looked and her and said forget it. She and everyone else who was listening looked quite shocked. I walked out and neither her or the other member of staff even attempted to apologise.

So rude! To this day I regret just walking them out and not kicking up a fuss, but we were just so stunned... The bed we actually bought was better than the Bensons one though

Mind How rude of that person, how the fuck would they know of your price range, cheeky fuck.

DH and I were bed shopping a few years ago and were testing (not in a rude way) a very expensive bed in Bensons. The assistant came over and asked if we'd like to look at something "a little more in your price range."

We walked out, went to another shop and spent £1500 on the bed of our dreams.

Screw. You. Bensons for Beds.

Good your friend and yourself, Marylou. It was their loss and comet's gain. How rude of her though.

Dont know how people can be so rude, I mean, customers are keeping you employed, so be fucking grateful for them, even the rude ones.

I could never be that rude to customers, if I was i'd feel massively guilty about it.

I had a bad experience in Boots, complained when I got home and the store manager called me back and then personally delivered a gift card for the (large) amount I'd just spent. It wasn't like I'd been assaulted or anything, just a snippy and rude shop assistant I was amazed at how keen they were to put it right.

I'll never forget the lad in Boots who pampered and indulged my gran whilst I was fiddling with the photo printing machines.

My gran loves attention and it was lovely for me to get on with it knowing she was being made a fuss of. Really lovely young man.

I rather enjoy using a Maggie Smith Moment. Draw yourself up to your full height, raise your eyebrows, open your eyes very wide and say (posh accent, on a rising note...) "I BEG your pardon??"

I got rude and cheeky service in Barclays Bank a few weeks ago. Cashier refused to give me quite a large sum in £10 notes (for a special purpose)
Kept telling me to go to the ATM. Offered to SHOW me how to use an ATM!! (doddering old fogey) The ATM would have delivered twenties, the numpty. Did my Maggie Smith Moment and the Broken Record Technique (repeat the same request over and over) He conceded. The bank was totally empty of customers (no wonder)
Later I became 'Mrs Very Annoyed of Tunbridge Wells' and wrote a cross letter to Head Office. I got a goodwill payment of £25 into my account!! Result!

I have told people in the past that I 'bark at Banclays', so maybe I AM a doddery old......

Our local Boots are just fucking rude I could tell you 2 very long stories where at several points I started to look for hidden cameras as I couldn't believe that anyone could really be sooo rude.

Thankfully a small independent pharmacist has recently opened so we go there, as do all our family/friends.

To the point: TMI warning here

I had the most utterly raging Thrush recent, that actually required a 4 week course of anti fungal meds. As small local pharmacy was closed we drove (with me squirming and complaining) 7 miles to the next pharmacy rather than go to them.

Where the hell do Boots find their so-called assistants from? I ahve never found them anything but useless.

How very dare you! My ds has a weekend job in Boots and he's outstandingly good at it, in every way!

I'm obviously really lucky - I have small Boots down the road and bloody great big Boots in the city centre, and the staff in both have always been great. I was spending a huge amount of money in there once and the check-out girl took my Advantage Card off to some kiosk thing to see if I had any vouchers owing, and I ended up with a lot of money off - she really went out of her way to help.

I was involved in a Julia Roberts moment a few years ago...My friend got a rather large inheritance so we trundled off to Currys to buy a freezer, large tv, washing machine, and a new hoover. We stood around for ages and I went to look for a sales assistant...saw one and approached her...I was going to say 'when you have a minute we'll be over by the tvs'...she rudely said that she was busy...didn't even let me get a word in...we went to Comet and spent £3,000....

This is why I shop online. Boots are SLOW, rude and i dont bother any more. Superdrug are quicker and nice and cheaper re make up. Similar experiences re ordering in Debenhams, M&S, lots of large stores. Tesco Direct are dire if you order instore, they girl couldnt evern work their computer and told me my order wasnt there when i could see it out the back (she left door open). Even just buying not ordering i get sick of stafaf who cant be bothered, are chatting to their mate or texting while the queue grows ever longer (& more pissed off). Or, they spend more time than necessary with a customer who has an insanely mad complaint (& usually no sodding receipt either) when they should be getting them dealt with by a supervisor and attending to again, the ever increasing queue.

My sister did a checkout stint at Tesco as a student, her view was: If you are bottom of the food chain retail wise, give the difficult buggers straight over to your senior managers, you really arent paid enough to deal with insanity on top of ordinary transactions!

Wasn't there a thread on MN recently where some poor woman got rejected for a position at Boots because of the answers she gave on the automated application questionnaire?

I'm beginning to wonder if it was because she was a polite, friendly person and therefore wouldn't fit in at Boots at all!

LOVING the gruyere story MrsS

Our local Boots has such dreadful customer service that I refuse to go in there any more. As someone on the thread already mentioned, the staff (without exception) treat you as if they are doing you a favour by serving you and as if they have far better things which they could be doing with their time. There is also some weird undercurrent between individual staff members. It is a very small store so only about 4 regular staff plus pharmacists. At least some of them are local so must be recognised by customers but it seems beyond them to crack a smile. I now go next-door to Lloyds, even for prescriptions. It's only a small town (village almost) and there's also a third pharmacy in the centre so they really can't afford to be carrying on like that.

As teen I had Saturday jobs in Boots, Woolworths and a now defunct shoe shop. We were constantly told that the customer was right, should be treated with respect etc.

Judging by this thread, it seems most retail staff view customers as an inconvenience.

The shop assistant in my local Tesco wouldn't let me have double points with my voucher for my Gruyere, because "it wasn't cheese". She talked to me as if I were a hard of hearing imbecile, very slowly and loudly - "this voucher gives you double points with cheese. This is not cheese, this is Gruyere - look, it says on the packet, Gruyere, it doesn't say cheese." The man on the next till said, helpfully, "Of course it's cheese. Look, it says in small letters, full fat hard cheese. It's hard and it's yellow - what else would it be?" If looks could kill we would both have died on the spot. She rang it up without a word and virtually threw it at me.

Speaking of Tesco - there's a lady in my local one who makes you take your own receipt out of the till because she can't be arsed to lean forward and get it for you. She's done it to me on several occasions over several months.

True story.

I took a prescription for an asthma inhaler into Boots and they took it away, scribbled all over it then told me to come back in four days.

When I explained I couldn't wait for days for medication that might stop me dying in the event of an asthma attack they totally cats-bummed me and tried to refuse to return the prescription. FFS.

I had a saturday job in boots when i was a teenager. I consequently fume at the non existant service at every single branch in central london. If i see a manager i make sure i tell them.

I avoid the pharmacy in my local Boots after being told that I should have gone to a different branch with my prescription.
I didn't realise there were rules about it...