To publicly denounce Santander as evil scumbags?

Banked with abbey then Santander for seven years, about two years into my account my bastard brother stole my card and ran up six hundred pounds worth of charges by taking me overdrawn when I didn't have an overdraft facility on that account.

I wept with the bank manager and she waived all the charges then and there.

So, I'm sticking with them for now.

Natwest on the other hand, walked in at aged 18 asking for a 100 pound overdraft, walked out with a two grand loan I didn't need or want and loads of ppi!!! Robbing cunts.

I had to deal with them when my mum died.

They 'lost' bank accounts adding up to several thousand pounds, would ask me to get a solicitor to contact them and refuse to deal with me direct- when they needed some of my personal details.

I was told that an investment bond had been closed and was now in a holding account so to just move the money. It hadn't, it had about a week left to run, but on their advice I moved it and lost over a thousand pounds in interest.

When I tried to make a complaint I had the phone put down on me and was generally given the run round. It wasn't the best time to be dealing with it and I gave up.

But yes, evil scumbags sums it up

I am still bitter about the shares issue. My mum had an account with Abbey National in a sole name. She than added my dad to the account. His name was put on 1st. Sadly he died before the shares were issued.
She didn't get her shares because she didn't qualify.
Have boycotted them ever since.

Excellent customer service. I've never been overdrawn or tried to close the account though...

I think they must be something like 'fair weather friends'. Fine if you've got a continuing account in credit. But if you've got something else... in particular it seems when dealing with accounts for elderly and deceased relatives when any decent institution would try to to its best surely, they seem to specialise in making things difficult.

All the more kudos to GoingToThePark's manager for being a decent human being in this organisation!

DO they not record all phone calls for 'customer service training' .. Ask to have it played back , do it all in writing, recorder mail etc etc . This kind of thing drives me insane... Agree scumbags..

Yes I do get that feeling Grimma, which then of course means I never CAN close the account! Gah.

good work! now check your credit file incase they have filed adverse information

They made it ridiculously hard for my elderly father to get the few hundred pounds out of his late wife's account and close it. If he hadn't had his family to help (including drive him to a main office - apparently they had to see him in person) by chasing the up/filling it many forms/challenging them then he wouldn't have been able to get it. I think that was the whole point. It took newly 6 months and many man hours our end to get it sorted for him.

Yes Santander are rubbish. Only DS2 had an account with them, but we have closed it.
Should have known at the beginning when we said we wanted our names on DS's passbook and the woman said "Are you sure? It makes it much easier for me if you don't" as if we were there for her convenience. When we closed the account he was asked "Don't you want to save money any more?"
Yes, we do, but not with you.

Zombie thread!!

Who'da thought that a company who charges you to hold your own money would be a bunch of charlatans?

Oh dear OP, it doesn't look like your thread is having the desired effect, look at the advert I was greeted with

Hate Santander with a passion a goddamn nightmare to bank with.
HSBC are a joy and have been with them years

anyone remember this thread?
www.mumsnet.com/Talk/am_i_being_unreasonable/1538296-Santander-berevement-torture?pg=1

Zombie thread from 2012

I tried to transfer money to revolut and they blocked it saying it could be a scam. I pointed out having identified myself that nobody was telling me to move the money. They wanted to know why. I told them it was my decision because revolut has better service. Still not satisfied.. they had to know why I wanted to transfer the money. I told them that I could fund my crypto account from revolut. Big mistake. Coinbase could be a scam they said!! I can't even close the account until they unblock it!! Bloody hell. Those people are impossible. When you give them money no problem, moving it out to a legitimate bank and they don't let you. I shall never recommend Santander.