Just got back from that hellhole. DS (6, ASD) wanted to go. He wanted Toy Story 3 game for his Wii. Fair enough.
They only put empty boxes out in this store and you need to queue at customer services to get the 'real' one.
Knowing this would send DS into a spin we asked the customer services bod if she'd be so kind to get it whilst we put our stuff on the belt (they'd done this before and it saved a lot of earache) She disappeared off with the empty box...
And didn't come back.
Well, you can guess what happened next. Meltdown of biblical proportions. He went into 'flight or fight' and he was terrified. Busy checkout area - caused a right scene. I was beside myself. Somehow got through checkout being kicked and hit (though got my PIN wrong twice - eeek - it was hard to see through the tears)
Cue irate phone call from me to the manager. Guess the woman didn't count on me remembering her name.....
So, Merry Xmas Debbie - I hope you got your arse royally kicked.
I'm guessing she assumed we we a couple of shoplifting chavs on the make and went to alert security first.
I hope your son is ok, Dd3 would be terribly upset by that. I have resorted to online shopping for the last couple of years, although she finds it hard to wait for the post it is still better than going to the shop and finding they haven't got what you want.
No, we're in Suffolk, but thank you so much for the offer. It means a lot
Will go down to Tescos @6am tomorrow and pick one up I think. Little monkey deserves it. (thank goodness DH is not at work tomorrow!) I've said he could have it and I'll be damned if I'm going to break my word.
btw: Tesco will open a checkout for you if you tip them the wink on the way in.
Why stop at complaining to the shop itself - complain to Head Office. Explain how difficult it is to shop in their shops with a disability when staff do not assist with a basic request that any member of the public could have asked. Tell them that 'sorry' means nothing to your DS. If they have any shred of decency they will compensate you in some way.
Good luck with that. Been trying to get ASDA to respond to autism stuff for months and all I get is "thank you for your enquiry - it has been passed to customer services for their consideration" and then nothing at all. Not even on Twitter where you can track down their PR person.
I had a lot of this today. An inch of slushy ice on the pavements, and the dude I work with fancies a walk. So we load up into the wheelchair with coats and hats and set off. By ten yards down the road (quiet residential) I'm really struggling so I push the chair into the road. This guy is 18 stone, I'm 5'4" and average, if slightly chubby, build. Every time a car comes past, I raise a hand to say thank you - praying the chair doesn't slide into the curb. The number of snotty looks I got was unbelievable!!
Do people really think that pushing a wheelchair on icy pavements is that easy??