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Aibu to ask for the most "WTF" complaints

(510 Posts)

MNHQ have commented on this thread.

HouseholdPlantMurderer Sat 17-Aug-19 10:49:19

You have ever received?

I will start. Not the most ridiculous one, but in my top 10.
Woman demanding that I check in the back for a certain colour of a dress she wanted otherwise she will have me fired. After 5 minutes of her moaning she can't get it anywhere and me trying to explain that it's because it's not even made in the colour she wants, I went. I needed a toilet anyway 🙈

A customer ordered spicy italian sub. It's on a picture. It has a description there, he watched me to put pepperoni and salami in. Came back few minutes later FUMING that it's not vegetarian.... Sent a complaint to a head office about it too.

Ohjustboreoff Sun 13-Oct-19 11:42:22

I used to work as Cabin Crew, the two complaints I remember the most was one man demanding a Macdonald Chicken Nugget happy meal for his kids as he though we should be able to magic one out of the air at 41,000ft! And that's all they ate confused
Also one a very rare occasion we didn't have a lot of vodka stocked onboard and ran out halfway through the flight, over Siberia somewhere. A woman demanded that we land the aircraft to pick up more! I did ask the flight deck their answer is not printable. We drew straws on who got to inform her it was a no unless she wanted to cover the costs.

SnackBadger Tue 08-Oct-19 10:39:18

I sold a mini freezer on Gumtree. After selling it I received a call from a man asking for my address as he would come for the freezer. I had already taken the advert down at this point and explained I no longer had the freezer as I had sold it. He started screaming at me that he needed that freezer and I should bloody well get it back so he can have it. His sense of entitlement was jaw dropping.

MargiaStevens Sat 05-Oct-19 15:39:53

I had a complaint that I wasn’t at work on a day I don’t work at that particular place...

I wouldn’t care, but I’d even told that person my working days the previous day!

OnceUponAMidnightBeery Wed 02-Oct-19 23:20:39

Hope this isn't in zombie territory yet.

Customer in second hand book shop 'I'm not paying £2.50, the cover price is 25p'.
Me 'Yes, but it was published in 1967. Would you sell your house today for the 1967 valuation?
Customer 'But you have to sell at the stated price'
Me 'And our stated price (clearly marked) is £2.50'

It was a bargain, they said they'd 'think about it and come back'. Sold it two hours later. They were not happy. I was.

nozbottheblue Mon 30-Sep-19 09:31:24

Love this thread, thanks to all- it’s kept me entertained for several days!

HebeMumsnet (MNHQ) Wed 18-Sep-19 10:02:41

Morning, everyone. We've had a few nominations for Classics for this one. We're going to move it now (before someone complains that the movement of threads to Classics isn't movey or classic enough).

Lorddenning1 Sat 14-Sep-19 09:58:21

Can I nominate this for classics?

CheeseCakeSunflowers Thu 05-Sep-19 17:46:44

Many years ago back in the 1980's I use to work for a finance organisation arranging mortgages. One lady phoned to ask how we calculated the maximum amount we would be prepared to lend a couple. I recited our usual answer of "each application is considered on its own merits but as a rough guide we will lend 3 X the salary of the highest earner plus 1 X the salary of the lower earner." She responded with "well that's terribly sexist" I was a bit taken aback but repeated what I had said adding that it had nothing to do with being a man or woman. She replied "well it is because its the man who is usually the higher earner" OK, this was the 1980's but I still thought that she was the one being sexist not me. I responded with "well we can do it the other way round if you like but it'll just end up with a lower figure".

springydaff Mon 02-Sep-19 18:44:07

More please! smile

CigarsofthePharoahs Sat 31-Aug-19 23:20:56

I used to work in retail.

There was the lady that entered her pin wrongly three times. Before her last attempt I did ask if she was sure she had the right card, she was adamant that the pin was correct and it was somehow my fault it wasn't accepting it.
Well, the third time was wrong as well and this meant the card was now locked. I explained this and said she'd need to take it to her bank to get it unlocked.
Oh no, she wouldn't be doing that. It was, after all, somehow my fault she didn't know her own pin.
I asked if she had another method of payment. She then offered £20 cash when her shopping came to more than £40. I then explain that I can only let her take items up to the value of £20.
She was angry before and now she was apoplectic. She was taking EVERYTHING and only giving me £20. It was my fault her card was now locked and she worked for a school and the children needed these items NOW.
I explained that I couldn't let her take items she hadn't paid for.
She said the items were needed and she'd come back later and pay the rest. After all, it wasn't her fault she'd put her pin in incorrectly and her card was locked.
She just wouldn't have it.
In the end I got the manager to talk to her. Funnily enough he didn't agree she could walk off with over £40 of goods when only paying £20. She left with nothing, screaming at us that we were awful and we'd ruined the day of several children and she'd come back later and would be making an official complaint.
"Dear shop, your assistant wouldn't let me steal from you as I was a numpty and locked my own bank card.".
She never did come back.

Then the was the lady who shouted at me at some length about the craft scalpel blades we sold. All the handles were a size 10a or 11 and all the blades were all a size 5 and it was preposterous that they didn't match and it was appalling.
When I finally got the chance to get a word in after her rant I pointed out that the 5 printed on the blade packs was the number of blades in each pack and underneath it said size 10a or size 11. She just hadn't bothered to look for more than a second. Instead she chose to waste her time shouting at me.
As I explained, her teenage son, who was stood behind her, put his hand up to his forehead and just generally looked like he wanted the floor to eat him.

I would rather eat my own toenails than go back to working in any job where you deal with the general public. Especially retail.

KennDodd Sat 31-Aug-19 23:03:26

I worked in the small ads dept of a local newspaper. I had a call on the morning the weekly paper came out, the person wanted to get a small ad in paper that same day. Obviously I said it's not possible, the paper is in the shops already. I then had to put him though to a manager so he could make a complaint and so 'somebody compliment' could get his ad in the paper today.

70isaLimitNotaTarget Sat 31-Aug-19 22:43:43

I regularly get people/patients turn up at my door saying they have an appointment (I will ask surname+DOB because they never seem to bring any paperwork)
Then when the name and the time of the appointment doesn't match my list , I check .............sometimes they've turned up the wrong day or wrong place .
Or sometimes they've turned up at my clinic when they should be elsewhere . (I will always double check if someone is adamant but my computer has nothing on them- who booked it , when it was booked , do they have any other appointment ? GP. blood test, Nurse etc)

I have to bring them into the surgery for privacy , don't want to be asking personal data in the waiting room, but some think they're being seen and start removing clothes (No No , I'm just checking for you )

Or it's "I have a text on my phone" as they shove it under my face with flourish. Doing the all indignant don't waste my time act
"Mmm yes , but it's not an appointment with me !" ...............sometimes they are sheepish , sometimes its like I've sent them the wrong bloody text to spite them (because I control the computer system, obvs)

One lady sat outside (while I was completing notes ) at 4.30ish saying she had a 4.00 (she didn't)
When I eventually managed to find out it was a GP appointment booked by the GP receptionist and went round to let them know she was very late sitting in the wrong place .
She didn't even thank me , just said "What are you going to do about my feet"?

I was so tempted to say "Well as you haven't been referred to us, my guess is Feck All" but I just escorted her off to the GP and said I had notes to do.

BFPhopeful2019 Sat 31-Aug-19 19:21:56

@JoxerGoesToStuttgart I must admit, that is the funniest story I have heard!

Ps. Love the username!

doxxed Sat 31-Aug-19 19:03:41

I had a couple who wanted a service that we weren't supplying due to bad weather. This had been widely advertised. They asked if they could have it and I said no. They asked me to ask my manager. I turned to my left, and said "can these 2 have X?" and my manager said no. They were very put out that I was sat right next to my manager for some reason.

Same day, different lady, I'm fielding questions off loads of people, waiting for my manager to come back to deal with her particular query, and she gets annoyed that I haven't followed my manager who had said she'd be back in 5 minutes, and didn't tell me where she was going. So I went to find her. (I actually went for a nice tea break)

CantspellWontspell Sat 31-Aug-19 18:02:30

I used to work in a West End theatre box office and it was on a busy thoroughfare which meant we had an endless stream of people asking for directions and tourist info. It wasn't in our job description but we would try and help people to the best of our knowledge, although we'd frequently get ranted at when people asked a question we couldn't answer.

One day a lady came in asking where the nearest tube station was and how long it would take to get there on foot.

I gave her directions and told her it was a two minute walk.

She looked at me and said "No" <death stare>.

I countered "Erm, yes, it's literally just across the road and a couple of minutes walk".

Her: "I walk slower than that" <death stare>

Me: "Erm five minutes?"

Her: "I've had a hip replacement" <death stare>

Me: "7 minutes?"

Her: "I have a stick and I usually have a scooter but I can't get it on the tube". <death stare>

Me:"10 minutes, it'll take 10 minutes" <getting slightly hysterical>

Her: "Hm, yes"

She then went and complained to my manager that I'd deliberately given her the wrong information and now she was late because had she known it would take ten minutes in the first place she would have got in a cab instead.

Thankfully my boss just slow blinked at her and said "OH-Kay" and then we laughed about it.

HemlockStarglimmer Sat 31-Aug-19 15:06:08

Recently did some cleaning for a friend's Airbnb. The most recent guest complained the property wasn't very clean because there were toiletries left in the bathroom (complimentary and provided by my friend), food left in the fridge (brand new bottle of milk provided by me, some jam and chutney, cans of soft drink still in their plastic shrink wrap but also half a packet of ham that I'd missed blush) and the living room had a few issues. But worst of all was there was no TV - as clearly stated on the listing.
I went in after work to remedy the issues, polished the living room mirror and tables. No noticeable difference but they'd mentioned them specifically. Removed the jars and cans (and ham) but left the milk - still sealed.
They left the next morning demanding a refund for what should have been a three night stay.
Airbnb agreed that as we'd remedied the cleaning complaints and friend had refunded the cleaning fee for good will they weren't entitled to anything else.

Our silliest complaint by an Airbnb guest was that we have no bathroom. We had to send a photo to Airbnb support to prove that we did - not that they disbelieved us. Chappie never said anything to us so we can only speculate that he was expecting a shower and panicked when there wasn't one.

LadyFidgetAndHerHandbag Mon 26-Aug-19 18:35:55

I’m a GP. I once had a patient get extremely annoyed with me (and then file a complaint) when I told him I couldn’t access the results of a blood test he’d had done in Turkey...
Haven't you heard of universal healthcare ViaSacra?

Fluffycloudland77 Mon 26-Aug-19 16:24:34

“I’ve been coming 8 years and my feet are no better”
<looks at court shoes, looks at notes “extensive footwear counselling”>

“Has anyone spoken to you about changing footwear?”

“No, they’re leather!”


70isaLimitNotaTarget Mon 26-Aug-19 16:17:00

I’ve had people refuses to give medical hx

I get the ones who I ask to bring in their meds list to update , date on the notes when I ask and that I put this request on their appointment card .
They then say "Oh no-ones ever asked me this" (WE ask ever bleedin' visit)]

And the Neuro Vascular checks "Oh no-ones ever done this before " (It was done last year and the year before and ........ and often by me so I know it was done )


QualCheckBot Mon 26-Aug-19 15:17:14

MarySibleysFamiliar your description of a rude would-be guest reminded me of when I showed the author of a book on raising happy babies around a rental property in a beautiful Georgian part of Edinburgh.

She clearly considered herself very important, looked down her nose at me and would barely dignify me with a comment. However when I showed her the drawing room, she looked around it and then her eyes alighted on an object in the corner of the room. "What on earth is that thing doing there?" she asked. It was a tv...

Doubt she could have afforded it anyway.

MarySibleysFamiliar Mon 26-Aug-19 12:45:38

Had a group of 3 come to my B&B. Chap came inside, had a look and loved it. He sheepishly asked the price of a triple room because they only had £100 between them all per night. I told him that was just fine because as a new business our introductory rate was just £25pp breakfast included so saving him £25. Bargain. Especially as it was newly renovated to a high standard. (Old Manor House some bits restored, rest new but expensive)
He wanted the room but wife needed to ok it. Well, the American version of Hyacinth Bucket stormed in, nose in the air immediately. She started yanking at my freshly made beds, lifting up the mattresses presumably looking for stains (impossible as they were brand spanking new) and tutting. She told me that they were cheap and nasty and unacceptable. We should have "proper" beds. She complained that we didn't have a fresh coffee machine in the rooms (no but we had a huge complimentary collection of normal, herbal and fruit teas, Nescafé coffees, cappuccinos and bottles of fresh and sparkling waters), she then started pulling at the 200 year old sash windows. Only one was openable. At over 4ft wide it was all the open window any room needed. She was ranting that it was unacceptable that both the windows didn't open and as such no air could flow through the room (windows were next to each other so not a thing anyway) She said there was no air and she "^wouldn't be able to breathe!^" hmm
She stormed past and started trying doors in the hallway. First was a locked guest room, second a windowless bathroom and third was my baby's nursery. Huffing she yanked at the window, opening it wide and declared that this might just do. I was to leave my DDs room open overnight, she would leave her room open and we could at least let some air in! (yeah right, and about three billion Scottish midges as well!)
Biting my tongue I politely declined. She kept ranting about our low quality rooms and I should get better this and that if I wanted the right kind of guests in. I reminded her that we were currently the cheapest in the whole county and as she only had a maximum budget of £100 for 3 people, we were just fine. She just wouldn't stop bitching about everything so I eventually firmly told her that the rooms were obviously not suitable and as such she should continue up the road to and try the next place. We now no longer had vacancies.

Hyacinth Bucket was furious when I couldn't tell her in exact miles how far until the next guesthouse was. I just didn't know. I regularly drove past a sign stating accommodation next left and it took maybe five minutes on a straight, no turn off road so she couldn't miss it.

Her poor husband and their travelling companion looked mortified and could only apologetically shrug to me.

She wasn't the last CFer guest (or potential guest) we ever had but she was certainly the rudest.

Deadringer Mon 26-Aug-19 01:39:58

I used to work in retail so I have a few, though they are mild compared to pp. Had an angry woman return a weighing scales for a refund as it was weighing a stone over, it wasn't, it was spot on. It was usually unreasonable requests rathe than complaints that I had trouble with. Was asked by a woman to measure her for a bra, but she warned me that no matter what she measured she was a 38c. she was a 42dd Another customer once tried to return a corset that was at least 10 years old, it was stained, frayed, had been bought in another store (we didn't sell that brand), but worst of all, it was ripped and held together with a plaster. She was very disappointed that we wouldn't take it back. One old gent was looking for a very specific pair of trousers and I spent ages finding him a pair, they had to be a particular shade of beige, a particular fabric, no front pleats, he wanted turn ups, pockets had to be a certain depth, ankles had to be a specific width, and so on, and he wanted them for under a set price, found him exactly what he wanted and he rejected them because they had a belt. He didn't want a belt.

ChopinIn10Minuets Mon 26-Aug-19 00:52:20

(In great shape, even - flipping fat fingers!)

ChopinIn10Minuets Mon 26-Aug-19 00:43:06

This one's a bit arcane (and probably outing) but where I work we have a lot of service users asking for copies of historical documents.

One old chappie rang up and said he had a really bad quality copy because he couldn't read a word of it.

I explained that sometimes the handwriting could be in a very different style to today and that the document might not be on great shape - then had a word with a colleague about it. She laughed and said 'The reason he can't read the document is because it's in Latin!'

Expectingkittens Mon 26-Aug-19 00:32:43

I've absolutely loved reading these! It's been the highlight of my day for the past 3 or 4 days. Some of the shit you have all had to deal with had left me speechless. This thread is why I prefer cats grin

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