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I've been ripped off by a buyer - ALL EBAY SELLERS NEED TO READ THIS !!

(71 Posts)
onefootinthegravy Tue 22-Jul-08 20:44:59

So a buyer paid me on 5th July and I duly sent out the item. We both left feedback on 11th July, both happy.
And then on 15th July payment has been reversed.
He has claimed back his money by doing a 'Paypal Reversal' - the money was withdrawn from my Paypal account - he as the goods and the money back shock

On his feedback he has done this before shock shock shock

I have written to ebay and they have palmed me off stating they cannot check my Paypal account - and told me to contact Paypal who directed me to there Seller Protection page that has basically told me there is a risk of this happening in every Papypal transaction!!!
There is some protection for the seller if your a business trader but none for just a personal account.
Thankfully my feedback is up to 1200 and this is the first time it's ever happened to me but I sure as hell will not be selling something of value (ever) on Ebay !!

southeastastra Tue 22-Jul-08 20:49:02

oh that's crap, ebay really needs to sort this out.

icecreamsoda Tue 22-Jul-08 20:52:28

why didn't you remove the money from your paypal account as soon as you received it?

And why didn't you check his feedback before selling to him?

It is really crap, but tbh the more I hear about ebay the more I am certain I would never use it. ever.

forevercleaning Tue 22-Jul-08 20:52:30

blimey i never knw this could happen. what if the money is transferred on into our bank accounts? Can they get in there too?

I ask this as i never leave money in a paypal account, when i have sold something, i move it straigthaway into my bank. Any safer by doing this?

Reading that has put me right off ebay.

onefootinthegravy Tue 22-Jul-08 20:53:46

Apparently this does happen - I've been on the Ebay community boards - one guy sold a phone for £260 and it happened to him - so the buyer got the phone & the money back !!
There doesn't seem to be any procedure in place at all to protect the seller whatsoever - you have to pursue yourself through the small claims court wtf ??? angry

slalomsuki Tue 22-Jul-08 20:54:54

Wow I never knew that. I have sold loads of things but don't leave feedback until they do if you see what I mean.

Paypal means very little in my opinion. I have had trouble getting money back when the seller responded with a ficticious proof of delivery. I had to get Royal Mail to vouch for me at my end since we live in a very unique place and only get parcel deliveries twice per week and even then it was given back to me as an ex gratia payment

I think even if you take the money out your paypal account they can still do it - you just end up in a minus figure with paypal. Ie; you owe Paypal money. It stinks. Ebay stinks when something like this happens as they don't want to know.

expatinscotland Tue 22-Jul-08 20:57:39

how shocking!

i got ripped off by a buyer early last year and haven't used Ebay since.

onefootinthegravy Tue 22-Jul-08 20:58:23

The feedback was entered only after I had sent the item out - so I never knew at the time - I don't withdraw from my Paypal account unless its on over £50 because Paypal charge you angry

Tutter Tue 22-Jul-08 20:59:55

i wonder if i should close my paypal account?

i've sold £500 worth of furniture - due to be collected on friday. have withdrawn funds from paypal already, but sounds as though the only way to be sure would be to close your account?

onepieceoflollipop Tue 22-Jul-08 20:59:58

That's awful.

I last bought on ebay over a year ago and since reading some horror stories (mainly on here) I shan't bother again. I haven't had any bad experiences but I can't risk it.

forevercleaning Tue 22-Jul-08 20:59:59

god im shocked. should i close my paypal account? Not selling anything at the moment and worried about them eityher getting through to my bank account, or putting the paypal one into minus?

onefootinthegravy Tue 22-Jul-08 21:04:36

Look at this

bubblerock Tue 22-Jul-08 21:10:40

Tutter - if they are collecting only ever let them pay by cash on collection, you will have no traceable means of proving they actually received the items and they can easily claim the money back through Paypal.

onefootinthegravy Tue 22-Jul-08 21:12:27

Sorry if I'm scaring you all! I'm just saying it can happen - check your buyers feedback - to be as sure as you can be if it's a large amount!

Paypal have a specialist team apparantly - you can email them.

Email chargeback-response@paypal.com

Tutter Tue 22-Jul-08 21:17:56

they are using a courier, bubblerock - i'll get their details so it can be traced

plus he has 327 pieces of feedback (100%) so he should be ok i think

MrsBauer Tue 22-Jul-08 21:21:52

How can someone just do a reversal? I thought you had to prove non delivery or item not as described to get money back from PayPal?

nicolamumof3 Tue 22-Jul-08 21:35:42

I can't believe that that is awful...how much do they charge for putting money into your bank account from paypal. I've been put off transferring funds at mo because of yet MORE fees, but think its safer out of there now!

TracyK Tue 22-Jul-08 21:40:41

Oh god! We've got a sports car on there for £4500 - maybe we won't accept paypal - just a bankers draft.

pedilia Tue 22-Jul-08 21:43:37

Blimey I never knew you could do thatshock

forevercleaning Tue 22-Jul-08 21:44:04

i cannot remember if it is a further 25p to send your money over to your bacnk. You are right it is fees fees fees all the way with ebay.

Seriously considering finishing with it, especially after reading onefoots link.

More or less washing their hands of you before you start IMO

missjennipenni Tue 22-Jul-08 21:53:05

If you can prove DELIVERY, you are ok! so basically, if you send by recorded or special delivery, and have a signature, Paypal will find in your favour!

onefootinthegravy Wed 23-Jul-08 09:13:32

Surely the fact that he has left me positive feedback is prof of delivery ??? And they do not want to know

Lauriefairycake Wed 23-Jul-08 09:50:38

I don't understand this, how can they not want to know - what have they actually said to you ? You can't do a chargeback if the goods were received and you can prove this and they then leave feedback stating it's with them.

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