So a buyer paid me on 5th July and I duly sent out the item. We both left feedback on 11th July, both happy. And then on 15th July payment has been reversed. He has claimed back his money by doing a 'Paypal Reversal' - the money was withdrawn from my Paypal account - he as the goods and the money back
On his feedback he has done this before
I have written to ebay and they have palmed me off stating they cannot check my Paypal account - and told me to contact Paypal who directed me to there Seller Protection page that has basically told me there is a risk of this happening in every Papypal transaction!!! There is some protection for the seller if your a business trader but none for just a personal account. Thankfully my feedback is up to 1200 and this is the first time it's ever happened to me but I sure as hell will not be selling something of value (ever) on Ebay !!
Apparently this does happen - I've been on the Ebay community boards - one guy sold a phone for £260 and it happened to him - so the buyer got the phone & the money back !! There doesn't seem to be any procedure in place at all to protect the seller whatsoever - you have to pursue yourself through the small claims court wtf ???
Wow I never knew that. I have sold loads of things but don't leave feedback until they do if you see what I mean.
Paypal means very little in my opinion. I have had trouble getting money back when the seller responded with a ficticious proof of delivery. I had to get Royal Mail to vouch for me at my end since we live in a very unique place and only get parcel deliveries twice per week and even then it was given back to me as an ex gratia payment
I think even if you take the money out your paypal account they can still do it - you just end up in a minus figure with paypal. Ie; you owe Paypal money. It stinks. Ebay stinks when something like this happens as they don't want to know.
Tutter - if they are collecting only ever let them pay by cash on collection, you will have no traceable means of proving they actually received the items and they can easily claim the money back through Paypal.
I can't believe that that is awful...how much do they charge for putting money into your bank account from paypal. I've been put off transferring funds at mo because of yet MORE fees, but think its safer out of there now!
I don't understand this, how can they not want to know - what have they actually said to you ? You can't do a chargeback if the goods were received and you can prove this and they then leave feedback stating it's with them.