To have walked out?

[AcaiSmoothie]

I walked out of a hair appointment today, just wondering if I over reacted because I got off to a bad start first this morning and was feeling a bit grumpy.

I've never used this hairdresser before so was a new client, arrived just before my appointment time and the hairdresser was on the phone whilst doing someone else's hair. She didnt acknowledge me at all when I walked in at all, finished her conversation and then barked at me "By the way I'm running late if you're in a rush". No hello, no apology or explanation - she didn't even take my coat or offer a drink.

I wasn't in a rush so sat down to wait and it became clear that she was only halfway through the client's hair who she was working on, I estimated it would be at least 40 mins before she was ready for me. She made no effort to speak to me, offer that I could come back a bit later or any solution, just carried on ignoring me and gossiping/ ranting to her existing client.

I sat for about 20 minutes then got my stuff and left. I actually felt quite upset - probably annoyed at myself for not saying anything to her. I understand things go wrong and people run late etc. I wasnt even bothered about the wait time, just the rude manner and lack of apology.

Would you have said anything or waited it out? Bit pissed off, I've been cutting my own hair for the past two years and this was meant to be a treat. Was going to leave a crap review, is that too far?

[MulticolourMophead]

Go ahead and leave the crap review.

If there had been some acknowledgement, an idea of timescale, I may have waited, but TV host kind of rudeness isn't good.

[MulticolourMophead]

TV host kind? Should be that kind. My auto correct has been off today.

[Ellabella989]

I would have walked out too!

[Annabk]

I would have done the same; silently walked out. No point adding drama by saying anything or stewing on it then leaving a bad review, just find a nicer hairdresser.

[SpanielEars070]

That's really poor, even if she was rushed and the previous client had been late. I've rarely had to wait, but if I have the stylist always comes over, says hi, takes your coat, offers a drink and apologises for being behind.

I'd leave the crap review for sure.

[Biancadelrioisback]

I probably would have asked her how long before I walked out, but I don't think YABU

[Babdoc]

She was thoroughly rude and unprofessional, and a review to that effect would be justified, although obviously you can’t judge the standard of her actual hairdressing.
Who recommended her to you, OP? I’d let them know the response you got, and ask around several friends to try and get a better recommendation for another salon.
I hadn’t been to a hairdresser for 35 years, and I’m autistic with some sensory issues about the chemicals and smells etc in salons, but when I needed a cut for an interview I consulted lots of my staff and colleagues to find a consensus on one chap who was lovely, inexpensive, approachable, listened to what you wanted and cut accordingly with no colours, sprays, etc. I’ve been going back every few months for over ten years!

[TaimaandRanyasBestFriend]

Good on you! Now leave a bad review.

[Sparklesocks]

I would’ve walked to, she still could’ve given you a few seconds to update you even though she’s busy. My hairdresser got caught up with the appointment before me recently and apologised profusely, her colleague made me a tea and they gave me a magazine. Then she apologised again when she was done.

It seems extra odd as you are a new client, you’d think she would want to win your business! But I guess she must have enough if she isn’t fussed.

[I8toys]

YANBU - she should have told you how long you would have to wait and got someone to offer you a drink at least.

[Bigonesmallone3]

I don't think I would of sat there for 20 mins.. u were right to leave..

I wouldn't want her touching my hair

[AcaiSmoothie]

I probably would have asked her how long before I walked out, but I don't think YABU

I think she should have been apologetic and offered me at least a rough time. It was a tiny salon and she was the only member of staff so I understand if she was under alot of pressure that stopping to make me a drink or whatever may have made things worse, but an apology/ explanation would have been the very least I would expect.

Boyfriend's mum recommended the salon to me but based on price more than anything, she didn't comment on the service.

[Awwlookatmybabyspider]

YANBU. Absolutely you should leave a bad review. If they can't work out their appointment schedule property there is something serious lacking.
Was it the manager or a stylist. If not I'd be calling them as well to let them know exactly what I think about the staff they employ.

[Awwlookatmybabyspider]

If you don't get a good or in your case any service. A cheap price means nothing.

[AcaiSmoothie]

I think it may have been the owner.

[TestingTestingWonTooFree]

Rude. Haircuts can be quite pricey. The service is part of it. That wasn’t going to be a nice treat. Find somewhere better. Maybe walk in to a salon and see what the service is like - do they greet you, are they friendly etc. You don’t have to commit but you can ask for prices/availability.

[yearinyearout]

Not unreasonable at all. If I go to a hair appointment and my stylist is running late, they get me a coffee and a magazine and make sure I'm comfortable/happy to wait. I would leave a bad review too!

[VietnameseCrispyFish]

I would certainly leave a review to give info to potential customers that this was your experience, so they can decide whether to give them a try or not. Getting a haircut can be a big deal, finding the time in a busy schedule, saving up for it, etc. So I think it’d be kind of you to warn other customers. That could happen to someone else who really needed their hair doing that day for an event or couldn’t find any more free time for weeks.

She sounds shit and YANBU to walk out. I wouldn’t wait more than ten mins past my appointment time without an explanation, an estimate and an apology.

[Popuppippa]

Is this a salon in SE London by any chance? Sounds like my old salon where they would be just as rude to established clients.

YANBU - spend your money elsewhere. Haircuts aren't cheap and should be a relaxing and uplifting experience not one where you're made to feel like an inconvenience.

[icedtea]

My sympathies are with you OP. I have now simply stopped going to hairdressers due to bad experiences. I started cutting my own hair as my style is very simple - there are some great YouTube videos on this.

[Callywalls]

This sounds exactly like a hairdresser I used to go to in Chorley - she was cheap, an ok hairdresser, but had hardly any social skills at all and treated you as if you should be grateful to be in her salon. She would happily leave you waiting, without acknowledging you/offering a drink, explanation, time frame, magazines etc - I actually felt invisible sometimes. I finally had enough of her after she gossiped to me about my teenage niece, (her cousin went to school with her) telling me things about my niece that were none of my business and certainly none of hers. I now go to a more expensive hairdresser, who is better trained and very professional - I just go less often!! YANBU - if I ever went anywhere like that again I too would walk out.

[LostInShoebiz]

Entirely reasonable to have left. Sounds like she was having a bad day and didn’t handle it well. If you’re good natured enough to even be wondering IUWBU then it’s doubly her loss as you are probably good natured enough that a drink and a properly given explanation would have seen you wait.

I’d review the hell out of the place.

[MillenialMum89]

Perfectly fine. Rudeness should be punished.

[Canshopwillshop]

I would have walked out too. In this situation I would have expected her to apologise for running late, check if you wanted to wait and if so, arranged for you to have a drink and some magazines etc. She deserves a bad review for service like that.

[MandyFl0ss]

You did well to walk out and no point confronting her about her rude manner, it would only have upset you further.