Background: We have been using a cleaning company to clean our house for the last three years. We had seven different people and all of them (bar one) left the company. The last five months, the owners (age 72, 73) have started doing the job. We employ them to come to the house two hours twice a week (4 hours a week in total). They have also done a deep clean of the house (8 hrs) in April. We pay £12.50 per hour so around £200-225 a month.
DH and I have a toddler and we both work full time. I mainly work night duties. DH and I are really knackered as we have no family nearby to help us. We have someone to help us clean our house for our mental well being.
Since the owners have taken the role, I have noticed the following
- cancelling the job at the last minute (like texting at 12:00 to say they cant come in for 12:00 noon job)
- charging us for days they did not turn to work (this happened twice but did not question it for goodwill as we have used them for three years)
- last week owner/cleaner was to do a two hour clean but she left after an hour but still charged us for the full two hours.
The owner/cleaners were suppose to come yesterday but they didn't turn up. We got this email from her today:
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Dear Moominmummyzzz,
I have given the cleaning of your home considerable thought, and no matter how I try I can no longer contend with the state we find your home in each time we come.
I really do not want to offend you but when we spoke last you asked me to be honest, are efforts are in vane, the constant wiping of the sofa which is covered in dried on food, picking up stuff from the floors, clearing food and cereal bowls, clearing food and various other things.
Putting washing in the baskets picking up toys and various other things from the bath.
My staff and I are not servants having to clear up behind people.
You are a young couple and there is no reason why you cannot pick things up so we are able to clean, you have the capabilities of making your home a well kept and pleasant place to bring your little toddler up in.
Please take all this on board as being constructive. You are really nice people and I have enjoyed knowing you.
I put your key back through the door yesterday I hope you have found it . If I can be of any help please let me know.
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I'm just confused at this. It sounds like we're disgusting pigs but we are just a real tired couple with a small child. AIBU?