I was in the Liverpool shop today picking up some fruit to have after tea and selected a pack of strawberries. Went to pay and the cashier rang them up at £5.99! I thought this was ridiculous and said so. He said "well that's the price" so I said "well that wasn't what the label said on the shelf and anyway that's a ridiculous price, it can't be right". He just kept repeating "well that's what they rang up as" so I kept repeating "that just can't be right". I should say at this point that I have a foreign accent and this I believe causes some (though by far not all) cashiers to treat me like I'm an absolute moron. But it pissed me off and I didn't back down.
Finally after several rounds of this the cashier offered to call someone to check. By this time the rest of the people in the queue were muttering to each other and staring daggers at me. Finally a manager came over and asked what the trouble was. The cashier said "these strawberries rang up at £5.99" so the manager said "sounds about right" in a fairly challenging tone.
I responded "that's not what the shelf said" so he sighed and said he would go check. He raced off so I followed him. At the shelf, there were several other packs of strawberries in the same area where I had gotten my pack. They were in packs of 600 grammes labelled Virtue variety from Spain and priced at £2.79. Only difference was that mine were marked £1 off and the label was a different font and slightly different colour. He shoved aside the shelf label for blueberries and there was a label that said "giant pack of strawberries £5.99" and he said "you see, yours were £5.99". I pointed out that the others were the same variety from the same country in the same amount and asked how the ones labelled £1 off could be over twice the price and pointed out that the giant pack weighed exactly the same as the other pack. Manager shrugged and said "the labels different, see?".
I bought the other pack of course for £2.99 and got no apology at all. And yes it annoyed me to the point that I'm now on my fourth paragraph complaining about them! Okay in the scheme of things it doesn't much matter and I do know that I have to check labels and weights carefully as all the supermarkets these days will try to trick people. But with these particular labels I stood absolutely no chance and feel really annoyed about it. Marks and Spencer used to be a premium food brand I think but now they are as shady as the rest and no better. AIBU to be really annoyed about this?
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To say this was deceptive of M & S? Big fat strawberries to them!
37 replies
NotJustACigar · 18/03/2014 19:57
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