I waited in all day for my DS birthday present (Nexus 7) from Argos. I'd arranged delivery date online and only did it this way because our local store is out of stock.
So yesterday it didn't arrive and yet the online tracker said it had been delivered yesterday.
So today I've phoned and explained all of this. Customer services checked order status and say that the courier 'left it in the porch' followed by 'you signed for it' Neither happened and these statements contradict themselves.
I informed her that I signed for no delivery and although I do indeed have a porch there was no parcel there and she spoke to a manager.
I have to phone them tomorrow after they've received contact from the courier.
I'm really concerned that it's going to be my word against the couriers and I'm really upset about this. I can't just afford to go and buy another one.
Any advice greatly received.
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Help don't know where to post: Argos say they've delivered but they've not!
14 replies
berthabean · 13/11/2012 14:07
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