I've just been to a smaller branch and I didn't find them very helpful at all. I needed a foundation until I could get to John Lewis in a couple of weeks. I went in on my way home from nights so looking ancient and knackered there were four assistants in there talking not one came to help me. There was nothing in that shop that couldn't be bought anywhere else. When someone finally came to me I asked for a foundation not the most expensive one as it was only a stop gap. Next minute she was thrusting Eve Lom into my hand as if she hadn't heard a word I'd said. I sad sorry but I don't want to spend more than thirty so she begrudgingly got me a nars one and put it on the back of my hand, didn't even try it on my fac. I asked for it to be put on my face but for all the effort she put into it I needn't have bothered. I knew it was my colour anyway so I just bought it. I honestly don't know how the shop survives there's hardly anything in it, far too many staff that are badly trained and it's so expensive. Am I the only one!?
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Onedropoflove · 27/08/2014 19:27
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I think that formal research (like this) has to be sanctioned by MNHQ but not sure.
I'll report your post just to double check!
One point, just to make sure that your research is as credible and reliable as possible (hopefully good marks in the project!) best not to ask leading questions like "the refund policy is also pretty good, would you guys agree?"
Would be best to ask if the person answering knows about the refund policy. If they say, yes, you can ask what they think of it. Once they have given their answer, you could ask more leading questions such as explaining your views and asking if they agree.
If they said no, you could explain the refund policy (factually) and ask for their views, then give your opinion.
I'm 
about the brand reps. That is very misleading
I think that formal research (like this) has to be sanctioned by MNHQ but not sure.
I'll report your post just to double check!
One point, just to make sure that your research is as credible and reliable as possible (hopefully good marks in the project!) best not to ask leading questions like "the refund policy is also pretty good, would you guys agree?"
Would be best to ask if the person answering knows about the refund policy. If they say, yes, you can ask what they think of it. Once they have given their answer, you could ask more leading questions such as explaining your views and asking if they agree.
If they said no, you could explain the refund policy (factually) and ask for their views, then give your opinion.
I'm about the brand reps. That is very misleading
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Brighton one awful too. Went in to get a cream I regularly buy elsewhere, assistants chatting to one another - no other customers. Had to ask twice for cream's location. Took my credit card in a pissed off manner and then didn't return it (had gone back to chatting) had to say "excuse me" three times to get attention - no apology only a really p**d off face. (I'm in my 50's too).
Decided to give them another one morning as I needed a birthday gift for my sister (who likes the one in her city and always gets loads of free samples), empty store - chatting again. Asked for a box set of stuff (about £65)Told I couldn't be served as "the cleaners (who had smiled at me) were still in." 
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