Buyer complaining about postage.

[Clevs]

I sold an item of clothing and posted it second class signed for. I always post signed for to try and prevent people claiming they haven't received an item. This was the only postage option on the listing.

The buyer has messaged today with a rude and sarcastic message along the lines of 'thanks for sending it signed for'. Apparently she lives alone, works every morning and now has to wait until Saturday to collect the item from the delivery office because she gets her post mid morning and won't be able to receive it during weekdays.

I've replied saying that it was listed as signed for delivery, which she paid for so it's not my fault. And also how am I expected to know her work schedule and time her postman delivers? She replied saying it didn't say 'signed for' and was just showing the cost. I've screenshotted the postage section of the listing and circled the bit that says it will be sent second class signed for. It's still not good enough though as apparently signed for should only be used for high value items. I've always sent things second class signed for and she's the first person that's had an issue with it, even when I've sold items of lesser value than what she's paid.

She's now stopped messaging and her last message said that if it gets returned due to non-delivery then it's not her fault and she can't do anything about it. I've just responded saying that perhaps she should read listings thoroughly and not bid on items that are signed for if she's not going to be able to sign for them. I also said if she'd have messaged me explaining the problem with signed for delivery I may have considered sending it normal delivery.

Is it me or is she being ridiculous? She obviously didn't read the listing properly. Unfortunately I didn't put a return address on the back of the parcel so if she doesn't collect it from the delivery office I won't get it back and will have to refund her (lesson learnt - put a return address on the back).

I also now risk negative feedback even though I've done nothing wrong and I can't leave negative back as a seller (grrrrr - stupid rule).

It's the second buyer I've had problems with in a week. I resorted to Ebay as I was sick of time wasters on Marketplace. The first buyer made a best offer for an item which I accepted and then didn't pay.

Just frustrated as I've not had problems on Ebay for a while and thought that the idiots had moved on to Marketplace.

I've got a feeling she's purposely not going to collect it or get it redelivered so I'll be out of pocket with negative feedback and no item returned (which I realise is my fault for not putting the return address on the back).

It really annoys me that I can only leave positive feedback. Just wondering if I could report her for being rude in her messages.

Sorry for the long post, just want to get it off my chest because she's really wound me up

[thirstyformore]

People are nobs on eBay. I've never got over selling one of my daughter's coats about 10 years ago. An immaculate monsoon faux fur coat. Was £50 new. Sold for 99p. Got negative feedback. When I asked her why she said it wasn't what she was expecting

[Thelnebriati]

First thing to do is tell her is that when she gets a red card through the door, she needs to go onto the Post Office website and arrange a redelivery. She can pick a day to suit her, and there's no charge.

Then find out her local sorting office, give them her address and the tracking number, and they should be able to find the parcel and put your return address on the back. If she doesn't collect or arrange a redelivery, they'll return it to you.

If the tracking number on Ebay shows its not delivered, then she can get a refund; but the Post Office can either return the item to you or refund you.

Its a PITA but you shouldn't lose out. You can leave factual feedback (''Didnt read the listing and doesn't like signed for post'') and block her.

[Tomikka]

Signed for should be the minimum option that you give on eBay
Previously policy was that everything must be tracked, I still stick to trackable methods only

Otherwise the buyer can just state non delivery and you have nothing on your side, and no avenue to compensation from Royal Mail

Keep everything in eBay comms, and if she decides not to collect then you have backup to a refund claim

[gogohm]

I'm on the fence, I get why you do it but it's a pain to go to the post office, 10 mile trek here! I personally only order if I can collect from a locker type set up

[SwelegantParty]

I find ebay are actually pretty good at sorting out things like this - try giving them a ring (you have to request a call back, but it's usually within a minute or so) and explain the situation to them. You might have to deal with their chatbot first, just type that you want a phone call from a real person.

[Clevs]

Well I've put the tracking number in and it seems she's arrange for it to be redelivered to a collection point. There is a signature from whoever accepted it at the collection point. It's been there two days though and she's still not collected it.

I feel a bit happier now it's at a collection point because at least it shows she intends to collect it. And I have a signature that it's been delivered, even if it isn't to her.

[Clevs]

Signed for should be the minimum option that you give on eBay
Previously policy was that everything must be tracked, I still stick to trackable methods only.

Yep, that's what I told her. But she was adamant that signed for is only for high value items. I didn't waste my time in trying to explain that's what registered/special delivery is for because it would go in one ear and out the other.



Then find out her local sorting office, give them her address and the tracking number, and they should be able to find the parcel and put your return address on the back. If she doesn't collect or arrange a redelivery, they'll return it to you.

Thanks, I didn't even think you could do that. Handy to know for the future (except in future I'll be putting a return address on the back!).



Its a PITA but you shouldn't lose out. You can leave factual feedback (''Didnt read the listing and doesn't like signed for post'') and block her.

I will be blocking her as soon as I'm happy she's collected the item. The trouble with feedback is that I can only leave positive. Whilst there was no issues with the actual transaction and she paid promptly I would want to leave neutral just for how rude and difficult she's been. I'm happy to keep to the facts, but it will show up as positive and get lost in the rest of her feedback.

[Clevs]

So Saturday has been and gone, and she's still not collected it.

Am I right in assuming that she has arranged to collect it based on the Royal Mail tracking? It's been pending since Wednesday.