two items not received what should I do

[teejay]

This has never happened to me before- I won two items at the end of sept from 2 different sellers, neither has arrived. They were both apparently posted on the same day - a week before the strike, they both sound really genuine and say they posted straight after paying. One has offered to send me the proof of posting so I can do non receipt of post and the other has asked to alow a bit more time after the strike to see if it turns up.
Seems odd that two parcels sent on the same day failed to arrive- should I wait a bit longer or do lost post action- and If I do that do i get my money back as well?

[teejay]

you've confirmed my initial thoughts . I'll give it til the weekend then pop down to the sorting office.

[sixlostmonkeys]

It is up to the seller to claim from the royal mail, not you. A seller must refund and then make the claim themselves.
I'd contact your local sorting office, maybe wait a couple more days, then contact sellers and ask for a refund.

[charliecat]

Royal mail wouldnt have started to look into it till today, they say wait 15 days and thats WITHOUT a strike on. Sit tight, and have you been to your local pick up point, they may be sitting there but the postys havent put the card through the door yet.