To expect Asda delivery person to be fit enough to deliver my shopping

[Crybabyghoul]

They recently always send me a guy who can't manage it, I am two flights up, and I'm very grateful he does it because I'm not able to do it myself due to health reasons (otherwise I'd be getting it all from lidl myself), but he struggles so much I worry for his health.

I try to time the shopping for when my boyfriend is home so the person has someone to help them but its not always possible.

I feel like I'm being really horrible here because most of the delivery drivers are nice (this guy barely even says hi to me) and they never complain, I tip them and I'm not left feeling guilty.

He literally sounds like he's going to have a heart attack, and I feel really bad for him. Bearing in mind it's a weekly shop (£50) and does include cat litter and some bottles of diet coke, but it's not a huge amount.

I feel like emailing asda although the last time I did, asking them if the delivery could come towards the end of that delivery slot so my boyfriend would be there to help the driver, their attitude was "oh don't worry about it the driver will carry it all up for you anyway."

Sorry for the rant, I am feeling horrid. I feel like asda just don't care about their staff. They sent me an OAP once who genuinely could not manage one crate up the stairs, and another time I told the driver to leave the stuff downstairs and he left the bags strewn all over the hallway, tampons and everything falling out.

I feel like boycotting them altogether.

[7Worfs]

When I used to live in a 3rd floor flat, the Sainsbury’s delivery guys had a trolley for the crates.

I think the solution is for Asda to make a reasonable adjustment, not sack the guy.

[Sparklingbrook]

I would ring the store the delivery comes from and express your concerns.

[herculepoirot2]

I don’t believe they have to take the shopping upstairs for you.

[Crybabyghoul]

@7Worfs I never said I wanted him sacked!

@Sparklingbrook yeah, to be honest I've had so many issues I'll probably go to morrisons to be honest but they should not have him doing that job because he's not capable.

@herculepoirot2 I'm aware however I get it delivered currently as I'm unable to do it, what if I was permanently disabled? I mean if I pay for delivery of anything else it is brought to my door.

[7Worfs]

@Crybabyghoul I know but that well may be how Asda solves the issue. As I said, they just need to equip lorries with a trolley, problem solved for struggling staff and customers

[Crybabyghoul]

@7Worfs I would hope not, but yeah you could be right. Maybe I shouldn't contact them. I've had drivers use a trolley before to take all the palettes up at once but they don't usually. They could put two people on but of course they won't do that...

[NotExactlyHappyToHelp]

You shouldn’t be tipping them! You’ll get them fired if the store finds out. It’s classed as gross misconduct.

Our drivers have been told they’re not allowed to accept anything by way of a tip. Not even a homemade cake or some fruit from the garden.

YANBU about them not managing to bring your shopping up though. That’s a requirement of the job.

[Sparklingbrook]

I feel a bit sorry for him to be honest. Maybe he used to be very fit and able but something has changed.
But if it's one of many issues then vote with your feet anyway as you said.

[Teddybear45]

They don’t have to take the shopping up for you and actually if you are reasonably mobile and already able to live on the second floor many supermarkets may expect you to take a few items up at a time.

[ILoveYou3000]

Asda's delivery policy regarding flats is they only have to deliver to the main door. They don't have to take it upstairs. A driver can decide to do so but they are not required to (and actually aren't allocated the time).

[SnuggyBuggy]

I wondering if its a case of the jobcentre bullying people into applying for unsuitable jobs

[herculepoirot2]

I'm aware however I get it delivered currently as I'm unable to do it, what if I was permanently disabled? I mean if I pay for delivery of anything else it is brought to my door.

It sucks, but that’s their policy. He is doing you a favour.

[CrispSandwiches19]

I'm 2nd floor tesco. Use a trolley. They bump it up the stairs.. It's very noisy and the neighbours hate it but it's 2 min once a. Fortnight.
When my dh offered to help a guy once they said they weren't allowed due to insurance issues!
Mines. Coming tonight and it's a mega bulky shop poor neighbours.

[Zaphodsotherhead]

A lot of elderly/semi retired people seem to be getting employment as delivery drivers round here. It's seen as a nice earner without being too strenuous - I have no idea how they cope! Probably because this is a rural area without too many flats?

[BuggerOffAndGoodDayToYou]

Ocado have a policy where the shopping is delivered all the way to your kitchen if you want .... might be worth trying them....

[CloudsCanLookLikeSheep]

Will happen more and more with rising pension age and increase in social inequality. Loads of people doing manual jobs in to their 60s and 70s cos they have no other option.

Theres no solution apart from benefits reform.

[Proteinshakesandovieshat]

Asda will not resolve the problem by sacking him.

If they feel, after investigating he iant fit enough they will either change his route or find him and alternative role within the company.

I know because I work in HR at Asda and deal with issues like these all the time.

[Beautiful3]

Agree that Ocado deliver to your kitchen.

[Becca19962014]

I know the driver who delivered to my aunt before her death (housebound and unable to lift a pint of milk never mind carry shopping into the kitchen) was told her he was banned from going inside anywhere under any circumstances - main door only for safety reasons. She was advised to get friends/family into help or pay for private carer to cover the whole delivery slot. I know from a friend online who is bedbound it's the same for them. So if you were permanently disabled you'd likely be expected to do the same.

I don't know the supermarkets she used. We don't have deliveries where I am (too rural) so I've no personal experience.

So it's very likely he isn't supposed to be delivering it inside at all (I've never heard of this being allowed, but again no deliveries here so no experience) and you're very lucky he does so.

[BrokenWing]

Asda commit to deliver to Your front door which in a flat I would say is up the stairs.

The day in their T&C they will will not deliver up stairs to Your front door if they think the stairs are structurally unsafe.

So the implication is there they deliver to your front door, not the building main door.

[BrokenWing]

T&c

[Sparklingbrook]

The poor man will also be loading the van up with all the drops he has at the start of his shift.
He might appreciate someone flagging it up then he can be moved to another role as a PP said.

[Mummyoflittledragon]

If you were permanently disabled you probably wouldn’t live two flights up.

Perhaps try Tesco. They’re going bagless and have sent leaflets out advertising helping unpack if you need it.

[Mummyoflittledragon]

Have you put in the notes it’s up two flights of stairs?

[CrispSandwiches19]

@mummyoflittledragon

My cousin is 3rd floor no lift. He dh had a bike accident. He's permanently disabled. Has to be carried up the stairs by a couple. Of people. Wheelchair bound now. 4 years later still fighting to move out..
Their la have said they can't move them until a suitable property comes up. Which would be when someone downsizes or passes away. That's the reality. They've fought so much its sad.
They rely a lot on deliveries. So unfortunately it does happen. Its sad but it does.