AIBU to be annoyed that Tesco didn't have a substitution for a loaf of bread?

[liptolinford]

Are they for fecking real? First time I've had my shopping delivered by Tesco and can't see myself using them again. Now I'm going to have to visit the shops anyway or no packed lunch tomorrow .

It was just a white loaf! Any other load of bread would've done

[hejhej]

There are some places ocado don't deliver? that's strange.

They do some lovley flax and Brazil nut crackers.

[DustBunnyFarmer]

I'm glad everyone else has said about Sainburys substituting with much more expensive items. It really annoys me. Last Christmas Eve, they had substituted wine on a 3 for £10 deal for wine at £8.99 a bottle. The delivery driver and I did a quick mental calculation and he "returned" the equivalent value in upsold wine (2 of the 3 bottles) and then left the bottles with me - a strike for common sense.

[DustBunnyFarmer]

Order from Ocado, very good service and I rarely get substitutions.

Hmmm. They had run out of the ice-cream I ordered first time I did an Ocado shop and didn't bother with a substitution. Not amused.

A friend also got her entire grocery shop for free because the driver didn't turn up in the allotted time slot.

We paid for annual pass for Sainsburys (heavily discounted) so they only refunded what the delivery charge would have been when our shop was over 1.5 hours late recently. I was very annoyed though, as it buggered up our weekend. I want to know who does the full refunds, as our local Sainsburys has had some timing issues of late.

[GeekyQueen]

Ah I love random substitutions! On Christmas eve my mum received a large pork pie instead of the sausage meat she had ordered for the stuffing

[treaclesoda]

I once ordered a few loose apples from Tesco and once the delivery driver was gone, I realised one had the stalk missing and was starting to rot around where the stalk would have been. Did an online chat, they refunded me for all the apples I had bought.

And the next week the delivery driver mentioned it, and inspected all the apples before handing them over. And then decided that a couple of them weren't as good as they should be (although they looked fine to me) and refunded all those apples too. And let me keep them.

I was very impressed

A friend also got her entire grocery shop for free because the driver didn't turn up in the allotted time slot.

[Jollyphonics]

Wow I'd have been thrilled with the £30 joint instead of sausages! You do realise that Tesco only charges for the original thing you asked for, not the substitution? I ordered a small punnet of cherries once, but they only had massive ones, which was brilliant!

You also have to make sure you look at your list and choose the "yes" or "no" to subs box.

[QueenStromba]

Once we were both ill so ordered some food from Asda rather than going to the shops. Most of the order was lots of different brands and flavours of soup. Apparently they didn't have any of them, or indeed any soup in the whole store. At least they refunded the delivery charge when I complain that most of the shop was missing.

[Purplepoodle]

I had a very interesting chat with click and collect lady at local tescos (it was quiet at the time). She said that the computer gives you suggested substitutions but quite often they are completely ridiculous BUT in their store they have young lads picking the things who don't engage their brains so either out in the stupid sub or leave it out completely. she says it tends to be the older ladies and gents who when picking use their judgment for an appropiate sub, so it depends on the picker

[MrsHathaway]

Morrisons receipt lists fresh food by date, and if you have a quick look you can reject things too close to their date. I just chuck it in the freezer myself though.

[MrsHathaway]

Shaun from Morrisons is due (in a Market Street van) any minute. Morrisons delivery is brilliant. Live stock updates so you just don't get subs - since January I've had one sub, which was pasta twists instead of pasta twirls, same weight and brand and price.

I like that they text you first thing to say what your subs are, or rather that there aren't any, so that if it's desperate you can make alternative arrangements.

It's all the convenience and service of Ocado, but at Morrisons prices. Love it.

[coffeenowalnuts]

I have mine automatically set to no subs because they once thought a £30 joint was a good sub for a pack of sausages!

But you hit the subs jackpot with that! Didn't you get it at the same price as the sausages?

The only thing I hate about online shopping is that there's no quality control with the meat/fruit/veg, you'll get whatever they pull out of the bin. Plus expiry dates tend to be short, and they're not always listed.

[LibrariesGaveUsPower]

Yes, Sainsburys charges you for the substitutions.

So if, for example, I want a large box of cornflakes and get Kelloggs because they are on offer, often the large box (cos it's on offer) gets subbed. So they send you one or two of the small box of Kellogg's cornflakes. Which are doubly expensive because the smaller packet is and it's not on offer.

They say it's because that's what would happen in store, missing the point that I'd have chosen the own brand in store. And I get that they can't know who values brand and who values cost and on which products. But that's why the others don't charge extra for the subs.

I've also had ongoing rows with them about the comparison price showing based on full price and not offer price on the receipt thingy they wave at you when you decide to accept the substitution. So you are comparing full price of the sold out item, not the price you planned to pay. To which they seemed incapable of responding in a way related to my point and just kept wittering on about why they didn't price match substitutions.

I can't stand Sainsburys online. Can you tell?

[Sizzlesthedog]

I heard of a shopper ordering a pack of kids jelly and getting some KY jelly!

[Redglitter]

I've had some great subs from Asda replacements costing more than the original.

The only one that threw me was the giant box of Maltesers I got in place of tiger rolls. Couldn't see any connection there but needless to say I kept them

[BeyondTheWall]

Massively outing, but we recently had a hand towel substituted for a hand trowel. That one was good enough to get dh quoted on Watchdog

Asda are usually okay though, you only get charged for what you ordered and they always sub 'up'. Plus the option to send back any that you dont like I have had no substitutions sent for toilet roll though

Ps, my kids love ground flax muffins!

[StealthPolarBear]

" zippyswife

I got nappies as a substitute for aptamil once."

Love this! "No eating for you baby but wee and poo as much as you fancy"

Also love quiche instead of eggs. Other egg - based recipes are also available!

[contractor6]

Must spend on the Tesco store, I've have one substitute on almost every order, but generally all is ok. And at least they offer the option of the substitute, ocado never used too....

[The5DayChicken]

I've found Tesco to be really good for substitutions actually. I rarely get anything subbed, for one. I ordered a plain Pyrex casserole dish at Christmas and they subbed it for a far more expensive one with a lid but I only paid the amount for the one I ordered.

Asda on the other hand . I no longer use them. Tried a few times but about half my order was subbed every single time. I'd end up rejecting ridiculous subs and going to the store to find a proper alternative myself, only to find they did have the items I ordered in stock. Was just a pick and mix of what the local store could be bothered finding. The final straw came when I ordered a dozen eggs and it was substituted for an individual-sized quiche Lorraine.

[Naty1]

Zippy is right about the tesco promotions. It happened to me last week.
£12 worth of promotions had 'expired' between i assume when i added to basket and paid. It didnt warn me. And they showed as promotions on the email confirmation. But not on the bill from delivery.
Hopefully i am getting some of the difference refunded.

[liptolinford]

Just spoke to their online chat and they were surprisingly helpful. The guy was as bemused as I was and has said he will get someone to ask the store what's gone wrong so it does not happen again.

He is also sending a "small gesture" to my email address (for which I can't remember the password and can't be bothered faffing to find it!), but I'm guessing it'll be free delivery or something like that.

At least their customer service branch has common sense .

[BestIsWest]

No Ocado here either. No Waitrose within 50 miles either.

[MissDuke]

Treaclesoda me too. No morissons either

[treaclesoda]

Sorry, that came out wrong. Ocado isn't an actual physical shop, is it?

Ah well, you knew what I meant.

I once shopped in a Booths when I was on holiday. It was supermarket heaven

[DragonMamma]

I don't mind Tesco subs, I usually end up better off in terms of quality and quantity.

They had no sub for white wine before though, which I found very hard to believe. Their customer service team are great though and when I've had a sub on the finest meal deal, which has then knocked the promotion off, they would always refund me the full tenner.

They worked that out after a few months though but I had a free meal and a tenner back on my shopping most weeks!

[treaclesoda]

There is no Ocado where I live either. Or Waitrose. Or Aldi. I feel very left out in supermarket discussions on mumsnet