Or was cabin crew? My child scolded herself.
maxbradbury · 07/04/2013 19:42
Ok flying home from Easter holiday. We went with a large group of us so all four children sat in the row in front with us sitting behind them on the plane. Cabin crew come through serving hot drinks and I have my nose in a book so do not notice. All of a sudden my six year old starts to scream. She had split hot chocolate all over herself . Turns out a member of crew asked if she would like a hot drink and she asked for a hot chocolate which was given to her without a lid or my consent. A member of crew took us to the loos and dressed to burn. I asked if it is normal procedure to give a young child a hot drink without consent and a lid. She said it wasn't and they would normally get consent and even then water it down with milk and pop on a lid.
Husband wants to make a complaint but I sort of feel I was partly to blame as I was not sat with her. She still has marks on her legs five days on. So am I to blame for not sitting with her or should I make a complaint?
mummymeister · 07/04/2013 19:45
couple of things. firstly what do you want out of a complaint? they arent going to admit any guilty in case you sue them but they might offer a flight voucher. would you be happy with that? second what are the airlines rules re children under a certain age sitting on their own. if you broke their rule then you dont have much of a leg to stand on. you have to decide bearing in mind the injury how far you want to take this. speak to your travel insurance company for some advice. have no idea if yabu or not as no idea how bad/long lasting the injury is.
trinity0097 · 07/04/2013 19:51
If it were the airline policy for an adult to be sat on the row then they should have pointed this out before take off and asked the party to shuffle around.
I think you should complain, as they obviously seem to have broken their policy. Even if all you get from it is a letter apologising and saying that staff will be reminded of the policy so it doesn't happen again.
KirstyJC · 07/04/2013 19:52
I think you should absolutely complain - your poor dd.
What you want out of the complaint is and apology that the didn't follow their own procedures (if another member of staff said that they shouldn't have done it) and confirmation that all staff would be reminded about procedures to ensure they didn't do it again.
And as for pp think it was your fault they did something that caused harm to your child......what a lovely attitude.
Viviennemary · 07/04/2013 19:53
I think it was rather neglectful of the hostess to have served your child with such a hot drink. But you should have been looking after her. And usually the drinks are served in small cups which don't have lids anyway. It's hard to judge without knowing the exact circumstances.
Floggingmolly · 07/04/2013 19:54
Your consent? Were you far enough away from your child that you didn't hear her order herself a drink?
The kids should have been interspersed with adults in the seats; then you or another grown up would have been there to control the situation.
What would your "complaint" consist of, exactly?
thistlelicker · 07/04/2013 19:55
How could you or any other adult in your party not notice the two cabin crew and the massive trolley? What's to gain from complaining? If a child scalded themselves at home what would U do!?? I think u need to have a think about you may or
May not gain from complaining
ClutchingPearls · 07/04/2013 19:55
If they are old enough to be sat together without adult supervision, they are old enough to have a hot drink. You can't have it both ways.
Accidents happen, keep your child supervised if you want to prevent accidents.
I wouldn't complain, I would be angry with myself that I was more interested in my friends or reading a book than to stop this from happening.
KirstyJC · 07/04/2013 19:55
Don't the people saying OP should have supervised her child feel it might have been inappropriate for the steward to give a 6 year old a scalding hot drink without checking an adult was aware of it?
You kind of trust other responsible adults will not do anything that puts a small child in danger, surely?
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