DH and the DCs go there, as does a friend whose hair always looks great. Yes, just go in and queue, there are no washing facilities at ours, but they can squirt the hair to damp it before cutting. Don't go on a Saturday morning, the queues are horrendous.
I went last week, can't say I was impressed. There was no one in so I think, in hindsight, I should have taken it as a warning tbh. We have a mega cheap version of Supercuts and they did a far better job for less than half the price.
I only wanted a trim, took over an hour and was still uneven. Went back the next day to get it evened out, still looked awful.
I complained to the head office. The area manager was in at the time and had noticed me sitting for a while so they gave me a refund and a free cut with the most senior stylist. I didn't go back for the free cut!
My Mum once took me for a trim when I was a kid and they said it would be more expensive as I had long hair, so we left. How is it possible for it to be more expensive to have an inch cut off long hair than if you had an inch cut off short hair?
I always go to get my fringe cut as I hate going to the hairdressers for a proper cut and this means I can avoid it as much as possible. They always do a good job and it only costs me 3 quid.
The one near me is pretty good. But my hair is dead straight and I don't have anything complicated just shoulder length with some layers. I like that they are quick and you don't need to book as they actually aren't that much cheaper if you have a wash/blow dry too. I've never had any problems.