Hi I was wondering if anybody had any advice?
My husband purchased an Android gaming tablet from a U.K. based gaming website. When he first purchased it in Jan 2015 the device was slightly faulty (one of the buttons wasn't working correctly) but was replaced free of charge under warranty.
All was fine with the replacement until last week when he discovered that the battery inside the device had expanded and made the whole device split in half. The device had not been switched on or charged for the past month and had been sitting in a cupboard that nobody else goes into.
He contacted the website who advised that this is not a problem they had seen before. They refused to replace/refund the product as the warranty had expired.
He has since read on other gaming forums that this fault has happened with other owners of the tablet.
Since the device was defective rather than broken by accident what are his rights as far as a replacement?
Thanks in advance.
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Help with defective/unsafe tablet
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ophiotaurus · 13/10/2016 22:19
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