I hope this is an acceptable title.
We are a small company of eight staff. The employee in question has been with us 14 months nearly.
The quality of her work is absolutely fine, we have no issue in this regard. She's had quite a number of absences for physical issues and has also recently disclosed she suffers from severe anxiety and depression, for which she is having treatment. She's had some time off for this too and we've supported her and checked on her wellbeing.
She's extremely sensitive and can get upset very easily, and then this blows up into a drama. I don't think there's been a week in the last few where we've not had tears at some point at work.
An example would be yesterday where her line manger asked her not to use a new system until he himself was fully au fait with it and had transferred relevant information to it. Within five minutes, she was using the new system. When 'reprimanded' (for want of a better word), and after said line manager leaves the room, the tears flow and she tries to involve other employees. Which she tends to do if she feels 'slighted'
I was not at this incident, but line manager is now feeling he's treading on eggshells constantly. He did take her for a coffee and a chat this morning in the canteen and checked on her well being, but reiterated that she'd ignored a request that he'd given her. We've provided training for him in managing staff, which he's been happy to participate in. At no point has anyone had any issues before, he's an unbelievably affable chap!
She's pretty hard work in truth, and takes up a lot of our time. Other employees are starting to say things like 'why is everything such a drama' etc.
Are there any resources out there to help us all, she needs to be able to take instruction and accept criticism without being so sensitive. Am I coming at it from the wrong angle? More training for the rest of us? Is it us being insensitive?
TIA.
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Extremely sensitive employee - how best to manage/support appropriately
97 replies
milesandmilesandmileandmiles · 27/06/2019 16:42
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