Can i appeal against a neg. feedback?

[PrammyMammy]

I received a neg from a buyer. It was for a boys hoody, and the buyer was French. The feedback is in French and i don't even know what it says.
The buyer didn't contact me before leaving the neg, and i don't know what the problem was.
The hoody was from Next, and my son wore it about 4 times because it fitted him when it was too cold to be worn and was too bulky for under a jacket. It was listed as ' good condition'

[NormaSknockers]

If you google french to english translation you should be able to see what the FB says.

I disputed a neg last year & eBay removed it so definately worth a go!

[NormaSknockers]

If you google french to english translation you should be able to see what the FB says.

I disputed a neg last year & eBay removed it so definately worth a go!

[idunnop]

what did the feedback say? I'd be happy to translate

[PrammyMammy]

It says - 'VOTRE HABITS ET TOUT TACHER EST SANE PART PAS A LA MACHINE'

I mailed the buyer saying sorry she was unhappy and if she had emailed me i would have been happy to help fix things, but she hasn't replied.

[PrammyMammy]

I just used an online translator -

'ALL YOUR CLOTHES AND SANE STAIN IS NOT A PART MACHINE'

That's what i got.
From that i guess there was a stain? Didn't see one before i sent it, but i could have over looked, and would have refunded if she had emailed me. It was only 1.32.

[crokky]

Norma - how did you manage to dispute your neg? I just received a neutral (no contact from buyer at all) saying that something wasn't received - I have proof of posting and made a successful claim against RM - so I have proof it was posted the day after the auction AND I gave a refund as soon as she left me feedback saying simply "not received". She didn't respond to my request to revise the feedback - in fact I've heard nothing from her about anything!

[TheChilliMoose]

I think it said that there was a stain that wouldn't come out in the machine.

[idunnop]

Gosh that's really poor French - are you sure she's French?! I agree with ChilliMoose about what it probably means though, but it takes a bit of deciphering!

What effect has the neg had on your feedback score?

Crokky - I wouldn't worry too much about one neutral as neutrals don't actually affect your % positive. You can add your own comment to it though (eg. Refunded in full once aware of problem) so anyone browsing sees it.

[PrammyMammy]

Well, i sent it to France anyway lol.
It has taken me to 98.something% i have 330 or so score. It's not so bad i guess, i left a comment underneath saying i would have sorted the problem if she contacted me. Just a pita!

[idunnop]

Really annoying I agree - the buyer should have contacted you before leaving neg feedback, and sounds like it wasn't justified anyway. I guess it's worth seeing if you can get it removed as NormaSK suggested although don't know if you'll manage - let us know if you do though!

[PrammyMammy]

Any idea how to do it? Couldn't see anything on the site.

[NormaSknockers]

I phoned eBay about mine, spoke to a very lovely lady (I was very hormonal & crying as I was 7 months PG with DS & the person who'd left the neg had just conned me out of £50 ) she said she had to check it against the eBay regulations (apparently there are some cases in which they can & will remove a neg) & she removed it whilst I was on the phone

[southeastastra]

we have a neg for similar thing, italian buyer didn't return item just left neg.

wouldn't cry about it!

as they say wear your neg with pride.

[NormaSknockers]

I was crying more for the fact that this nasty woman had conned me out of £50 for baby items she didn't even have, like I said I was 7 months PG & very hormonal!

[bubblagirl]

you can comment and say no contact at all about item just neg and again leave feedback in capitals for her quick to hand out negative with no contact