I received a neg from a buyer. It was for a boys hoody, and the buyer was French. The feedback is in French and i don't even know what it says. The buyer didn't contact me before leaving the neg, and i don't know what the problem was. The hoody was from Next, and my son wore it about 4 times because it fitted him when it was too cold to be worn and was too bulky for under a jacket. It was listed as ' good condition'
Norma - how did you manage to dispute your neg? I just received a neutral (no contact from buyer at all) saying that something wasn't received - I have proof of posting and made a successful claim against RM - so I have proof it was posted the day after the auction AND I gave a refund as soon as she left me feedback saying simply "not received". She didn't respond to my request to revise the feedback - in fact I've heard nothing from her about anything!
Gosh that's really poor French - are you sure she's French?! I agree with ChilliMoose about what it probably means though, but it takes a bit of deciphering!
What effect has the neg had on your feedback score?
Crokky - I wouldn't worry too much about one neutral as neutrals don't actually affect your % positive. You can add your own comment to it though (eg. Refunded in full once aware of problem) so anyone browsing sees it.
Well, i sent it to France anyway lol. It has taken me to 98.something% i have 330 or so score. It's not so bad i guess, i left a comment underneath saying i would have sorted the problem if she contacted me. Just a pita!
Really annoying I agree - the buyer should have contacted you before leaving neg feedback, and sounds like it wasn't justified anyway. I guess it's worth seeing if you can get it removed as NormaSK suggested although don't know if you'll manage - let us know if you do though!
I phoned eBay about mine, spoke to a very lovely lady (I was very hormonal & crying as I was 7 months PG with DS & the person who'd left the neg had just conned me out of £50 ) she said she had to check it against the eBay regulations (apparently there are some cases in which they can & will remove a neg) & she removed it whilst I was on the phone