I bought two tops on ebay, didn't notice that they were from the same seller, so was surprised when they arrived in the same packet. Each top cost £4.99 in postage and I paid twice for this, so total cost for one modest sized package, sent by Hermes, cost me £9.98. I think this is far too high for one modest sized package which fit through my letter box.
I contacted the seller to say I was unhappy about being charged so much for one package and that I would like a partial refund on the postage. They contacted me back to say no can do, they "don't do combined postage" although they were happy to send both tops in one parcel and charge me for two.
It is a business seller, if that makes any difference. I messaged back to say I was unhappy with their response and under the circumstances would not be able to leave good feedback as it would be marked down for the postage. No further response from seller. I haven't left feedback yet, and there is no actual case open.
Any advice? Thanks
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Unhappy about postage charge, what should I do?
15 replies
Selks · 26/08/2014 20:44
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