Returning stuff - recorded or not? £10 value

[EldonAve]

I need to return something to a business seller - they sent me the wrong item

It cost £10 - do I need to return recorded or can I just claim off the PO if they claim non receipt?

[fergoose]

well without proof of delivery you wouldn't win a dispute with ebay so I would always say return with a signature

[swampster]

I always ask for proof of postage at the post office and get a receipt. You can ask them to put the parcel weight on it too.

It should give you some protections - you should be able to claim back from the post office if it is not delivered but I have never had to contest anything so I don't know for sure.

[EldonAve]

thanks, it's only worth £10 so it will be covered by the postage receipt

[fergoose]

trouble is with an unscrupulous seller you will need proof of delivery - the receipt covers you for a lost item, not for a lying seller. So the seller can receive your item and pretend not to have it and you don't have a leg to stand on.

[swampster]

If the seller 'hasn't received' the delivery isn't that a lost order?

[fergoose]

well if the seller lies and pretends they didn't receive an item it would be unethical to claim for a lost item with Royal Mail wouldn't it?

[swampster]

If a seller says they have not received an item I can only assume they are telling the truth. And claim from the Royal Mail. Who I can only assume lost it.

[EldonAve]

there's no way to tell if the seller is lying or not

I have sent it recorded but if they don't refund my return postage then I'm down more money

[sarahtigh]

if someone says item has not been received it is perfectly ethical to claim form Royal Mail, it is not remotely your job to act as private detective as to whether loss is real or not,

personally I do not send things signed for unless more valuable, i know i will not win a not received case on the other hand I won't get low DSR for postage costs