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to expect a refund.

(107 Posts)
sodorisland Thu 30-Jun-16 14:42:44

I had a makeup trial done for £30 and then paid a deposit to secure our booking for my wedding £50.

My makeup artist has just cancelled saying its a personal thing and she's leaving the country and doesn't know when she will be back, my weddings in 12 weeks.

Fair enough though if she's not here she can't do it so I asked her to refund the trial and deposit.
She's agreed to the deposit but not the trial as the trail has been done.

Aibu to ask again For the trial money back as I will have to pay for new one and we only had the trial with her as she was available on the day of our wedding.

LondonStill83 Thu 30-Jun-16 14:44:26

Yes, I would. Surely the trial cost is part of the overall package- which she can no longer provide.

TheFlyingFauxPas Thu 30-Jun-16 14:44:44

No YANBU! Honestly! What bloody good to you now was the trial?

Shoxfordian Thu 30-Jun-16 15:13:51

I can see the beautician's perspective as you have had her time and used her products for the make-up trial

Also presumably you can use the ideas you agreed with a new beautician so don't need another trial as now you know what you want?

ItsAllGoingToBeFine Thu 30-Jun-16 15:16:46

I would concede the trial cost if the original beautician is willing to do a comprehensive handover to your new person so that you look exactly the same...

fascicle Thu 30-Jun-16 15:44:08

Yes, I would. Surely the trial cost is part of the overall package- which she can no longer provide.

I agree. Presumably your decision to have the trial was based on the understanding that she would be available for your wedding. I would ask again for a refund of the trial (or at least a part refund if you feel there was any value to it).

AntiHop Thu 30-Jun-16 15:47:36

Yanbu. She should refund you totally. Perhaps she does this to loads of people and that's how she makes her money.

Scarydinosaurs Thu 30-Jun-16 15:51:19

YANBU she's done a trial for an event that she will never do, and you'll have to pay again for a trial with someone else.

She owes you the money for the trial.

whois Thu 30-Jun-16 15:51:48

Yeah agree - refund required

useyourimagination Thu 30-Jun-16 15:54:06

Are they not two separate transactions though? You wouldn't not pay for the trial if you decided to go with someone else. Absolutely get your deposit back but not the trial cost.

TrashPanda Thu 30-Jun-16 16:07:46

You should absolutely get the trial money back. If you had decided to go elsewhere then you pay for the trial as it had value to you when it helped you to not choose her. She has let you down, so that trial us now worthless to you as you can't use it with anyone else you find. I would expect a refund, definitely.

HisNameWasPrinceAndHeWasFunky Thu 30-Jun-16 16:08:43

Absolutely you should be fully refunded!

ExitPursuedByBear Thu 30-Jun-16 16:08:55

I'm on the fence on this one.

Yes you used her time and materials in the trial, but by the same token she used wasted your time. Maybe go halves?

<removes splinters>

HisNameWasPrinceAndHeWasFunky Thu 30-Jun-16 16:09:42

If she was not available to do your make up, you would never have paid her £30 for a trial!

Birdsgottafly Thu 30-Jun-16 16:10:47

She should refund you, at least part of the trial costs.

However, if she's leaving the Country, she probably won't and it's not worth letting it upset you.

NoBetterName Thu 30-Jun-16 16:11:38

I think I'd expect a refund of the trial minus her costs.

Presumably she has some standard terms and conditions, which she should have made you aware of. What do they state?

madambutterbean Thu 30-Jun-16 16:11:49


Clue's in the name...a TRIAL. She absolutely needs to refund you.

monkeywithacowface Thu 30-Jun-16 16:14:22

She should refund you, you pay for a trial on the basis that she will be available for the real thing. You wouldn't have handed over the money and spent time on the trial knowing that she wasn't going to be available

MargaretCavendish Thu 30-Jun-16 16:21:11

Are they not two separate transactions though? You wouldn't not pay for the trial if you decided to go with someone else. Absolutely get your deposit back but not the trial cost.

I don't think these are comparable situations. If the OP chose to go with someone else she should pay for the trial, but this isn't her choice. As other people have said, she'd never have booked a trial with someone she knew to be unavailable.

BrieAndChilli Thu 30-Jun-16 16:29:51

If your washing machine broke and you paid an call out fee for a plumber. He charged you £50 to tell you what was wrong then said he would come back and mend it next week for another £50, then he rings you up later and says he won't be coming back to fix it- o would want the initial call out few refunded as I paid that on the understanding they would fix the machine

DinosaursRoar Thu 30-Jun-16 16:31:24

She should refund you, or at least part of the trial costs!

Did she at least take notes of the make up brands and shades she used, take photos etc or has she left you with nothing to show for your money?

BettyOBarley Thu 30-Jun-16 16:33:28

Yes she should definitely refund you on the basis that had you known she couldn't do your make up on the day you wouldn't have had a trial with her! It's not your problem if she has used time/materials.

MargaretCavendish Thu 30-Jun-16 16:33:51

Well, OP's face isn't a broken washing machine! This is a bad analogy because once you know what's wrong with a washing machine there is one correct way to do it so a new plumber can do exactly what he was going to do. A different make-up artist is going to have different techniques and ideas, so they can't just pick up where this woman left off! If OP felt she needed a trial in the first place, then she now needs another one with a new person.

LivingOnTheDancefloor Thu 30-Jun-16 16:34:40

The trial should be refunded.
Yes she used her time and products, but your were not paying to have your makeup done, you were paying to check if you were happy for her to do your wedding makeup - which she now won't do.

rookiemere Thu 30-Jun-16 16:39:57

You will now have to have a make-up trial with someone else so yes she should refund the money.

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