So we bought DD a pair of ankle boots for school, at the end of nov begining of december.Not sure when. Anyway, they have pretty much fallen apart. I wasn't going to bother trying for a refund as we don't have the receipt but folk have told me that i should.
As they are, imo, faulty, i shouldn't need a receipt should i?
Of course without the receipt they could be years old and i could just be trying it on. But they are a new design, i know this because when we bought them i asked the woman if they were suitable for school and would last - she reassured me yes they would be fine and that she hadn't had any complaints, although they are a new style and they haven't had them long. So she should know that they aren't old.
Called the shop today, the staff member told me to take them over, he agreed with me that they were falling to bits. One was much worse than the other. This was a shop ten miles from home so a car/bus journey away. He said he would recommend a refund/credit note but had to phone his boss. She is insisting that i take the boots over there on wednesday so she can look at them herself Surely if she is leaving staff in change of the shop she should give them the autonomy to make a judgement call on if the shoes need replacing.
I have bought at least four pairs of shoes from this shop before and they are not cheap. We paid £55 for the boots and they are not 3 months old yet but they are unwearable.
What are my rights? Can i insist on a credit note despite not having the receipt? Have never had this issue in bigger shops - this is a small independent shop which i try to support, but if this is what their customer service is like i think i shall be hot footing it to john lewis for DD's next pair of shoes.
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AIBU?
To expect a refund/credit note despite having no receipt.
63 replies
LEMmingaround · 20/01/2014 20:13
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