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wibu to complain?

(15 Posts)
DefiniteMaybe Sun 14-Apr-13 19:17:51

In November I treated myself to a new pair of winter boots. I thought that this year I would invest in a decent pair that would last me a few years. I chose a pair from a well known work boot brand thinking that they would be good quality.
However, today I've noticed the start of a big hole on the bottom and wearing thin on the underneath of the other one.
I'm gutted because I love these boots and won't be able to afford to replace them. I want to complain because I feel ripped off, they were expensive. But I have had them for months so feellike a complaint is a bit much really.
So wibu to complain? ( please be gentle I'm very sad)

MightBeMad Sun 14-Apr-13 19:20:27

I'd complain. They shouldn't fall apart in a couple of months.

Littlefish Sun 14-Apr-13 19:22:14

Could you just get them re-soled? I've just had my winter boots re-heeled as I had worn them down on one edge.

Marcheline Sun 14-Apr-13 19:22:46

Can you get them re-soled? I'd assume that if they were everyday-type boots they'd need re-soling every now and then, though 5 months seems a little soon maybe?

You could complain, especially if they are Timberland - their work boots have a 10 year guarantee so I'd imagine you could redo ably expect better wear. Also, sometimes companies get lots of complaints about certain styles. You never know.

manyana11 Sun 14-Apr-13 19:22:58

What have you got to lose?

cardamomginger Sun 14-Apr-13 19:33:33

Complain. Not fit for purpose. Not surprised you are upset. I had a jumper from Monsoon ages and ages ago that wore through on the side after a couple fo months. I took it back, expecting a fight, and they said they had had all sorts of problems with that particular jumper and gave me a full refund. You might find the same with these boots.
Citizen's Advice Bureau are pretty helpful about these sorts of things.

mybelovedmonster Sun 14-Apr-13 19:36:02

Where did you get them from?

DefiniteMaybe Sun 14-Apr-13 20:25:59

Thanks everyone. They are caterpillar boots but I got them from a catalogue. Should I complain to caterpillar directly or try through the catalogue first?

kinkyfuckery Sun 14-Apr-13 20:29:31

Their website says the following:

If you expect a problem with a product and you have purchased your goods from a website or retail store other than please return your purchase to the retailer you made your purchase from. They will inspect the goods for you. We always credit the retailer back for orders which they have replaced or refunded.*

SoupDragon Sun 14-Apr-13 20:29:43

How much walking have you done in them?

kinkyfuckery Sun 14-Apr-13 20:29:59

They also have a CS number if you wanted to give them a phone for advice

*Call our customer service number (020 7860 0292)

Monday to Thursday 9 am to 5 pm,
Friday 9 am to 3 pm,
or email us at
One of the team will be happy to answer your query*

numbum Sun 14-Apr-13 20:31:27

How much walking have you done in them? Exactly that!

If you've been wearing them constantly for 5 months and walking in them every day then I think YABU. If you don't wear them very often then YANBU

DefiniteMaybe Sun 14-Apr-13 20:33:48

Thanks for that kinky.
I've not worn them everyday for loads of walking but they haven't exactly been hardly worn either.

DoJo Sun 14-Apr-13 20:46:33

Goods which show signs of damage through normal use after 6 months (or less) from purchase are deemed to be inherently faulty, whereas if you had had them for longer than 6 months you would need an independent report. I would complain and ask them to refund, repair or replace.

DefiniteMaybe Tue 16-Apr-13 19:20:42

I spoke to the customer service dept at the catalogue today and if they feel that they are faulty after inspection I'll get a full refund smile

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