Firefighters
Fireman Sammuel "Sam" Peyton-Jones is referred to as the "hero next door", Charlie's older brother and Bronwyn's brother-in-law. He is the archetypal fireman, who remains composed in an emergency and unfailingly offers assistance to all those in need. Sam is single, but maintains a close relationship with his nephew, James, and niece, Sarah. He lives at 3 Vale Road next to Trevor Evans. Sam spends his spare time in his "inventing shed", in which he makes devices ranging from a potato picker made from old bicycle parts to a machine capable of replacing the town band. On occasion his inventive streak can undermine his emphasis on fire safety. His catchphrase is "Great fires of London!"
Fireman Elvis Cridlington provides a stark contrast to Sam in both competency and demeanour. His catchphrase is "Great balls of fire!" (2008-present season). Elvis holds aspirations of being a rock star, and his mind is often up in the clouds, dreaming of such an idea, something of which usually gets him into trouble from Steele. He is also notorious for being a bad cook. He is named for the Elvis Presley hairstyle he wears.
Station Officer Basil Steele is the chief of Pontypandy Fire Station. As a former army officer, he insists upon a high standard of both hygiene and efficiency in the station. His catchphrase in the old series was "Now who needs the fire service?" but in the new series it is "Action stations men!", which fell out of use in the CGI series. Basil may be married to Doris, a character who does not appear but whom Basil mentions in "Telly Trouble" and "Barn Fire" (Series 1). His first name, however, is changed to "Norris" in the feature length "Great Fire of Pontypandy".
Firefighter Penny Morris is the only female member of the Pontypandy fire brigade. In the original series, she only visited occasionally (hailing from Newtown fire station), although in the new series, she seems to work at Pontypandy full time. Penny doubles as a mechanic. Her ideas are often unconventional and at odds with her male colleagues, but she usually turns out to have been right. Penny is often known to go on adventures with the town's children ? James and Sarah, Norman Price and Mandy Flood. A relationship between her & Elvis has been hinted more the once.
Auxiliary Fireman Trevor Evans is a West Indian auxiliary fireman with the brigade. His other job is the town's bus driver. He is known for his fondness of cricket, his awkward manner and general bad luck streak, but nonetheless exhibits a great devotion to the welfare of others (especially Dilys). In the 2005 and 2008 seasons, Trevor is no longer an auxiliary firefighter but is still the bus driver, and the spark between him and Dilys still holds strong.
Dilys Price runs the town grocery store. She is a well known gossip, and has great affection for Trevor, the bus driver (something of which poor Trevor is too shy to act upon). Dilys is the mother of town mischief-maker Norman Price, but is frequently blind to her son's troublesome ways. She dotes on her only child, or "Mummy's Little Treasure" as she sometimes calls him.
Bella Lasagne is the absent-minded town cafe owner, hailing from Italy. She is not in the 2008 season, although her cafe is still visible. Bella appears to be based on the real Welsh Italians who ran cafes known as "Bracchis" in South Wales Valleys.
Helen Flood, Caribbean born nurse and mother of Mandy Flood. (2005 season)
Mike Flood, accident-prone handyman husband of Helen and father of Mandy. He becomes a reserve fireman in the 2008 series. (2005 season)
Tom Thomas, a mountain rescue worker who hails from Australia. Tom is most often seen flying to the rescue in his helicopter or driving his SUV. He is one of few characters who does not have a Welsh accent. (2005 season).
Charlie "Charles" Jones, a fisherman, husband of Bronwyn, Sam's brother, father of Sarah and James. He is also accident-prone, especially in "Poorly Penny" when he caused every single emergency except one. He also becomes a reserve fireman. (2008 season).
Bronwyn McShell-Jones, runs the fish and chip shop/cafe, wife of Charlie, mother of Sarah and James, sister-in-law of Sam. (2008 season).
Mr. Price ? Dilys' brother, Norman's uncle, Derek's father.