In May I was bought an amazon kindle for my birthday. At the same time, my mum bought me an expensive leather case with a light. Both were bought from tesco. After a few months, my kindle had a fault with the screen, DH had bought it on his debit card and so he took it back. They refused to change it saying he would have to go through amazon. He rang amazon from the store and they wouldn't change it as the account on the kindle was in my name. He had to contact amazon from the store on his mobile, was redirected to an Indian call centre and managed to change the account. Amazon were then able to send me a new kindle. Can anyone explain why, when the sale of goods act clearly states that the contract is with the shop and not the manufacturer, could tesco not change it? He had a reciept by the way.
My mum bought my case with cash and probably hasn't got a reciept. The light on it has stopped working and tesco won't change it due to me not having a reciept. The sale of goods act says that if goods are not fit for purpose, a reciept isn't necessary although in some circumstances some sort of proof of purchase may be asked for, this could include a cheque stub. Do you think tesco are being fair? I could take in a cheque stub that I've written a date, an amount and 'kindle case' on, I have blank cheque stubs. This would be totally dishonest, but I feel as though I'm being treated as if I was a liar anyway as they clearly don't believe I bought it from them. Opinions please! By the way, call from mobile to amazon call centre took ages, man at end of line didnt understand the issue and it cost us a fortune. This is also in legal matters too.
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AIBU?
To possibly be a bit hacked off with tesco.
26 replies
littlebrownmouse · 24/08/2011 11:11
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herbietea ·
24/08/2011 13:27
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