I bought my DD some shoes from a Clarks Outlet shop on Monday, she was fitted for them and they seemed fine. They came with an 8 week guarantee that if they were not right they could be returned.
A few days later we saw that they were leaving bad red marks on her feet, we took her into the nearest Clarks (not an outlet shop) and the manager was appalled that we had been fitted with them and said she shouldn't be wearing them at all. We bought her a new pair there so that she had something to wear.
I've now been back to the Clarks Outlet and they won't let us return the shoes because they have been worn outdoors. I pointed out that their guarantee was for 8 weeks, I still had the guarantee ticket, and that surely they didn't expect her to not wear them outdoors for 8 weeks ? In 8 weeks she'll probably need a bigger pair anyway the way things are going FFS!!!!
She shrugged and said they couldn't be returned. I asked what the point of the guarantee was, she didn't really answer. I think if I had asked they may have given me a credit note but she didn't suggest it and in the end my blood pressure was rising so I left before I exploded!
So, AIBU to think that an 8 week guarantee means bugger all if they can't wear them outside??
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AIBU?
To think that in 8 weeks my DD might want to wear her new Clarks shoes.... outside?
31 replies
PssstOverHere · 25/06/2011 20:41
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