I live in a council house. It is not "social housing", it's my home. When I applied I was treated with kindness, respect and the utmost sensitivity. My housing officer was one of the few stars in a very dark part of my life. She listened to me, understood me, got me and DS a home (like how huge is that?) and her kindness and wisdom gave me hope.
Yeah, it's a home one street away from the Entrance To Hell, but it's quiet enough here, my neighbors are friendly enough and it has been our happy home for more than 5 years.
The benefits officers I have encountered here have been very helpful and lovely with it. I am aware and have experienced less lovely staff in other places.......But
And I think this is a big but,
I think that at these times I was a huge pain in their asses. I was clearly only going to be claiming for a short time.
I was always looking for a job or had one lined up and just needed enough money to tide me over for a little while. Who wants to have to do all that work when the likelihood is that the claimant will have a job before you manage to get through all the paperwork involved in their claim.
I think that the benefits system should be made much easier. So that people who really just need it as a stop gap between jobs are not afraid to take work where we find it because it's temporary and the amount of hassle signing off and then on again and then off again is cut right down. It took my initial claim 3 months before I received any money. That puts people off taking the risk of getting a job that may not seem secure.