As I don't get much time to get to the shops, I thought I would place an online order, try the things on in my own time and return as necessary.
I found quite a few things that I liked the look of, added them to the shopping bag, etc
Tried to pay several times with two different cards but payment unsuccessful. I eventually managed to get through to the 'helpline' (after 15 minute holding on) to be told that their system was blocking new customer's cards because of a case of fraud and that they would unblock my account and to try this pm.
Have tried three times since and still not working.
Have started searching online and found several less than complimentary reviews complaining re lack of customer service, lack of communication when items on website actually unavailable, problems with refunds, etc
Now, I'm wondering whether to risk it even if I can pay tomorrow/ later.
Has anybody else used Zara online and could you tell me about your experiences?
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Has anyone tried ordering with Zara online?
12 replies
loobylu3 · 04/10/2010 18:09
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