I am hoping that people here might have some guidance/advice.
I am currently 6+4 and have been attempting to make antenatal appointments at Whittington Hospital (booking and scan).
When I preferred myself, they never got back to me. I have now received a letter saying they made repeated efforts to contact me and have given up on me.
In the meantime, my husband and I have both called to make some appointments. They confirmed to my husband that I would have the booking appointment and scan on the same day at 12 weeks.
I called today to confirm that they have my correct contact info (since I was on pins and needles waiting for them to respond to my self-referral but never heard back!) It turns out that they changed my appointment times without notifying me. They clearly did not care that this happened and when I asked HOW it happened, they just asked in a surly way if I wanted the complaints department.
Here are my questions: Has anyone else had this kind of experience with Whittington? If so, was it just an issue before you actually got to have an appointment? I can imagine that maybe they are careless with new patients but more kind/concerned once you are an established patient.
Based on the way they have treated me so far, I am considering trying to find a new provider - but I am so desperate to get my 12 week scan that I am not sure I want to start this process over again!
Thanks!
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Whittington Hospital: not impressed so far
28 replies
dellacucina · 04/04/2016 15:53
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