Apologies if this turns into a rant! Our local nursery is great, DD is in the toddler room and they do drop off and pick up for DS who is in reception. However, their billing is driving me mad. They send separate invoices for each child every 4 weeks and although they detail the hours we're paying for, they don't outline what payment they have received, only how much from the previous bill is owing. DH and I both have childcare vouchers from work and we top it up with a direct debit, but the amount we pay each time varies from term time to holidays with DS.
A few months ago we worked out that something was going wrong because they were claiming we hadn't paid in full, but we didn't know what they had received from us, so DH stopped his top up and vouchers for one month and we discovered that they weren't crediting us with my childcare vouchers.
I've checked with the company that supplies the vouchers and printed off a statement for the nursery. They said they would go through the books and sort it out, but then simply sent me an email saying the amount we owe (with no reference to whether they found my voucher payments) and despite me asking for clarification they still haven't given me a breakdown. The new invoices have arrived and I think that we owe them about £1500, but they've invoiced for nearly £3000.
What should my next step be? I don't want to withhold money I owe, but I don't want to confuse everything by paying without getting the vouchers sorted. Moving nursery is not an option.
Please or to access all these features
Please
or
to access all these features
Find nursery advice from other Mumsnetters on our Nursery forum.
Nurseries
Billing
10 replies
babybouncer · 15/12/2013 20:12
OP posts:
Please create an account
To comment on this thread you need to create a Mumsnet account.