Hi, booked our Virgin flights to Havana with Travel Trolley.
As with everyone else, these have been cancelled- were due to fly out today ☹️
TT Agent said that Virgin are legally meant to provide a refund, but are issuing vouchers instead
Couldn't/wouldn't give me any details new terms and conditions or expiry dates or anything.
I have refused this as this holiday was for a specific purpose and the group is unlikely to be able to travel together in the future.
I spoke to Virgin (text only) and they have confirmed that cash refunds were sent to all travel agencies, but that it's down to them to decide to issue refund or not?
I do not want a voucher for thousands of pounds that is going to be worthless if either virgin or Travel Trolley go out of business.
Should I start a chargeback or section 75 with my credit card now or wait. My concern is if they're offering me a voucher, even though I'm refusing to accept it will I be entitled to claim from my card.
Any advice on what I should do?
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3 replies
adviceatthislatestage · 29/04/2020 21:17
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