Would you open a case for this?

[Broodymomma]

Bought a tub of cream that was described as brand new and unused. It arrived and was just under half empty. I messaged the seller saying so and simply got a reply saying it was out a gift set and had not been used.

There is a clear scoop out of it and I can see the bottom of the tub. Will probably cost me as much to return it if I open a case and can't prove I did not use it. Just the principle of it really its so frustrating.

Would you open a case or suck it up and neg?

[queenofthepirates]

Are you completely sure it's been used and wasn't knocked about in the post? It would be an odd kind of scam for a seller to pull.....

[lljkk]

Yes I would open a case, it gives seller a chance to rectify, at least.

[fergoose]

yes, I would. If in the dispute you tick the box marked other then write in next to it refund ebay will prob give you a no fault refund and you won't have the expense of a return

And neg feedback and low stars too - what a crummy seller. They can't just wash their hands of it and tell you that you are wrong.