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To make a formal complaint to the gym?

35 replies

mosschops30 · 25/10/2007 10:04

Ok try and keep it short, the gym has a new personal trainer. A few times he has made me feel uncomfortable (training people right next to me so I have to move), he also takes up 4 mats in the mini-gym to train 1 person which gets to me as space is minimal and none of the other trainers do this.

Anyway last night I go into mini gym to do my sit ups and ask if he using the mat by the wall (he has stuff spread over two mats, standing on one and his trainee on the other mat), he said 'yes I am actually', and I said 'what all four'. He then accused me of being rude and shouting that there were 12 other mats, I moved away and continued to train and said fine ok, he just kept on and on and said 'if you wanna complain you can' blah blah. I was furious and his trainee didnt know where to look.

So do I complain to the manager?

OP posts:

LuckyUnderpants · 25/10/2007 10:08

Yes! how flippin rude! complain YANBU, sounds like and egotisical tosser to me


HotLove · 25/10/2007 10:10

no, you could have used the 12 other mats


morningpaper · 25/10/2007 10:10

yes, the cheeky feck

deffo complain


Lulumama · 25/10/2007 10:12

he is obviously rude and aggressive, but if there were 12 other mats, you could have used one.

sounds like he is a bit of a dick anyway, he certainly should not be shouting at gym clients.. is he employed by the gym ?


mosschops30 · 25/10/2007 10:12

Yes hotlove I could have, but then on other occaisions so could he but he chose to shove me off.

I'm not pissed off that I couldnt use the mat, if he's have said 'oh yes I am but I'll be finished in a minute' then that would have been fine, it was his bully-boy attitude I didnt like and that he just kept on having a go at me, even when I'd walked away.

So what do I say to the manager, as I'm sure he will have already been in there telling his side of the story and painting me as some rude cow.

OP posts:

oliveoil · 25/10/2007 10:15

sounds like a clash of personalities to me

he also sounds like a tosser, are his thighs massive so he can't cross his legs? does he shave his chest? bet he does


hanaflower · 25/10/2007 10:23

This reply has been deleted

Message withdrawn at poster's request.

LuckyUnderpants · 25/10/2007 10:27

you are a client of the gym and he is an employee (i assume) so unless you were extremely rude to him first, he should have been polite and respectful to you.

come to think of it even if you were rude (of course im sure you were not) he still should have been polite and respectful to you as you are the client!


RGPargy · 25/10/2007 10:30

Complain!!! Cheeky rude fucker!!! Wasn't at a Fitness First was it? They're fucking useless as a gym IMO!!


skibump · 25/10/2007 10:33

Yes you should complain - about the rudeness & attitude particularly, I bet you're not the only one he's treated like this


mosschops30 · 25/10/2007 10:35

RG yes it was FF. I have been there for about 2 yrs now and have a good relationship with the other trainers there and have made friends in the gym, I love it. Except for this guy. Bannatynes have just opened round the corner so any nonsense and I'll be taking my business elsewhere.

LuckyUP yes thats my point, I get people being rude to me in my job but I dont stand there and argue with them, I have to walk away and be professional.

So what do I say to the manager?

OP posts:

BreeVanDerCampLGJ · 25/10/2007 10:36

I hate it when the hired help answer back. Report him immediately. >>


Carmenere · 25/10/2007 10:38

You say 'please tell me why exactly I should stay as a member of this gym when a representative of your staff verbally abused me yesterday?' 'I was most upset and embarrassed and fail to see why that should be a risk in my daily gym experience'.


mosschops30 · 25/10/2007 10:39

OMG Carmanere can you come over my house and do it for me please

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formerlyknownasfatslag · 25/10/2007 10:39

Are you so peed off that you would feel OK if he got fired? Not trying to take a poke at you, just food for thought?


suzywong · 25/10/2007 10:40

that's not really fair, mosschops is not responsible in any way for company policy on hiring and firing.

He sounds like a very aggressive person and not an asset to his employer


BreeVanDerCampLGJ · 25/10/2007 10:42


There are people in my office who drive me scatty, I maintain a professional veneer at all times.

Looks like his veneer cracked and peeled, why should Mosschops tolerate abuse when she is paying for the privilege of using the gym.


Carmenere · 25/10/2007 10:45

Perhaps he should be fired and tbh I think 'roid rage is probably not far off the mark.
Dss (18) mate is doing a V expensive personal training course in London and was told by one of the 'teachers' that selling steroids on the side was perfectly acceptable


eidsvold · 25/10/2007 10:45

complain - no need for that type of attitude and disrespect.

If he lost his job it would be down to his poor attitude, rudeness and disrespect not only to mosschops but also to his trainee - what a very uncomfortable position to be in.

I would complain and then let them know you are seriously thinking of taking your business elsewhere along with telling as many people as possible.


mosschops30 · 25/10/2007 10:46

Oh god no, I certainly wouldnt want him to lose his job, its not as if it was physical or anything, I just think it could have been handled better and I would like him to apologise to me.

I wouldnt tolerate anyone talking to me like that especially in front of others it was embarrassing, luckily I'm not the kind of person to be intimidated by stupid bully-boy men who think theyre clever in belittling women, but I dont think he should be allowed to continue behaving like that, its unprofessional.

I have to say all the other trainers there are fabulous and always look like they would help you with stuff if you needed it, theyre always polite and friendly and thats why I enjoy it there

OP posts:

FrightOwl · 25/10/2007 10:51

i wouldnt do anything. there were 12 other mats as you say. next time you get the mat first and he tries to boot you off, just tell him he can use one of the other twelve mats!


formerlyknownasfatslag · 25/10/2007 10:56

I wasn't trying to be unfair, I just know how I would feel if I blew my top about an employee and then found out that s/he had lost job as a result. I'm great at feeling guilty it's one of my greatest gifts to myself


Carmenere · 25/10/2007 10:57

It is not about the mats though Fright Owl it is about the rudeness and aggression he used and the fact that he didn't let it go immediately.


FrightOwl · 25/10/2007 11:07

oh i know, he does sound like a dick. not sure i'd make a formal complaint though


mosschops30 · 25/10/2007 12:18

why not fright owl?

I must admit I dont want it to ruin my gym sessions if he's gonna make things difficult. I cant be arsed with stony glares from the reception girls when i go in

OP posts:
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