There seems to be a lot of talk on this thread about banks' reaction to people who only pay minimum payments, take out cash etc. - that doesn't happen here (not UK)
There are now rules in the UK (and presumably the rest of the EU?) about helping people get out of 'persistent debt'. You get a minimum payment marker on your credit file, as an indication that you are only paying the minimum, so may have debt problems, and a warning appears on all your credit card statements about how this means you will be in debt for a very long time, and if you need help, to call them.
This is because, if you only pay the minimum, just about all your money goes on paying interest and the amount being used to reduce the debt can be literally pennies - from my latest credit card statement, the minimum payment is £27.84 and if I only pay this, next month I will be charged interest of £26.75 and my interest rate is 'only' 15% - many credit cards carry an interest rate of 20-30%
Obviously, this makes a lot of money for the banks, but they are doing so by exploiting people who are vulnerable either due to being short of money, or being financially illiterate and they've been told to stop it.
New rules, from MSE, are that they should write to you periodically, encouraging you to pay the balance of more quickly than you are if more than half of what you pay goes on interest, over a prolonged period of 18-36 months, with the overall aim of repaying the whole balance within another 3-4 years maximum.
www.moneysavingexpert.com/credit-cards/persistent-debt-help/
Or do you think that it's OK that only £1.09 of a near £28 minimum payment goes towards reducing the balance and people should be just left to get on with it, staying in debt for years and wasting thousands on interest?